IT Support /Service Desk Agent / Call Desk Agent - European Institutions
CTG Luxembourg
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source : Moovijob

Service Desk Agent

CTG IT Solutions is an IT Services Company dedicated to European Institutions . We are currently hiring a Senior Service Desk Operator, to join the Service Desk multicultural team in Luxembourg, and to be responsible for providing first level IT support to all its users.

Your Missions

  • You are the first line user liaison : you receive calls and emails from all the Parliament users from Luxembourg, Brussels and Strasbourg
  • You record incidents in the Service Management Tool, and make an initial assessment to attempt to resolve them. If you can't, then you assign incidents to dedicated support teams
  • You provide a dedicated support to VIP users (Deputies for instance)
  • You manage the incident life cycle, by monitoring progress of incident resolution, closing incidents, and keeping users informed to ensure they are satisfied
  • You improve the knowledge database, to help your colleagues and the team
  • Your profile

  • You are able to speak and write fluently at least English and French , to communicate easily with all the Parliament users.
  • You are experienced and have already worked in a similar position for 3 years
  • You are familiar with ticketing tools and ITIL guidelines
  • You are a team player who likes to work in an international environment
  • Our offer

  • An attractive salary package with or without a company car
  • Additional vacation days each year
  • Dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks, ...)
  • Regular events with the CTG team : learning lunches, team buildings, fun events, Xmas, Marathons,...
  • If you like multicultural teams and want to join a company with open communication, then apply right now !

    Please note that a criminal record will be asked for this position.

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