Junior Engineer, IT Operations
SES Astra
Betzdorf
il y a 5j
source : Moovijob

Junior Engineer, IT Operations (m / f)

PRIMARY RESPONSIBILITIES / KEY RESULTS AREAS

  • Proactively monitor the SES internal IT Infrastructure through a diverse range of enterprise monitoring tools (Spectrum, Centreon, Cacti, Cisco Prime, HP Openview, Netbrain, )
  • Perform ticket management for all ITSM processes ensuring they are allocated to the correct teams and learning to resolve the basics
  • Provide support to internal and external customers as required
  • Learn how to inspect LAN infrastructure and fix minor problems
  • Learn how to inspect Voice infrastructure and fix minor problems
  • Gain a broad understanding of all technologies covered in the IT Operations group
  • Implement appropriate contingency procedures in response to planned or unexpected events
  • Keep abreast of operational changes in a fluid environment ensuring that actions are taken inline with current best practices
  • Maintain standards and standard operating procedures
  • Use strong communication skills to articulate accurate information to technical and non-technical people in the course of addressing incidents and requests
  • Work actively with the Service Desk to help create troubleshooting procedures for common issues
  • Help create knowledge-based articles for common issues and for user self-help portal
  • Be able to understand all stakeholders in the service delivery process
  • Be willing to learn new technologies
  • COMPETENCIES

  • Understanding of computers, servers, IT systems, networks and VOIP
  • Understanding of Ip networking and common protocols
  • Ability to integrate into cross-functional and / or virtual project teams
  • Analytical and problem-solving skills
  • Appreciation of the principles of prioritisation according to service impact and the ability to work under pressure
  • Proactive approach towards potential and / or current customers
  • Good understanding of Operational Principles
  • QUALIFICATIONS & EXPERIENCE

  • Baccalaureate
  • Minimum 2 years of professional experience in IT (e.g. working on a helpdesk, operations etc.) in a large heterogeneous environment
  • Technical understanding of the IT landscape and related technical skills
  • Hands-on experience with Cisco network devices, Windows or Linux servers an advantage
  • VOIP knowledge would be considered as an advantage
  • Broad knowledge of Information Security and knowledge of the specificities of the satellite industry
  • Fluency in English, any other language is considered as an asset
  • Willingness to travel internationally
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