LUXHUB - Service Delivery & Operations Manager
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LUXHUB emerged from the combined vision of four major Luxembourgish banks - Banque Raiffeisen, BGL BNP Paribas, POST Luxembourg and SPUERKEESS - to become a key catalyst of the European financial industry’s evolution towards Open Banking.

Our purpose is to empower the entire digital ecosystem to embrace the challenges and take advantage of the opportunities within Open Banking and Open Finance.

In order to achieve this, LUXHUB has taken a structured approach in addressing the core challenges faced by banks and financial institutions during the initial phases of Open Finance.

First, there is compliance; then connection; then collaboration. Our state-of-the-art products have been developed to provide effective solutions for each of these aspects.

We are creating our team with skilled, motivated, open-minded and entrepreneurial individuals, and are now looking for an exceptional Service Delivery & Operations Manager.

This person will help to shape the future API Economy, managing and developing the day-by-day relationship with our business customers (banks and third-party providers).

This will be achieved through reliability, functional knowledge of our core API platform (enabling them to understand and overcome project challenges, as well as to catch unresolved needs or new product opportunities), and a structured project management approach.

They will join a rapidly expanding team of 28 across all departments, with a diverse, international workforce currently consisting of 13 different nationalities.

Key responsibilities include :

  • Interact with banks and third-party providers on a daily basis, leading every aspect of on-boarding and integrations - both from a project management perspective (communication, planning, coordination, follow-up) and a business analysis perspective (understanding, elicitation, formalisation of functional and technical requirements) - in order to ensure the highest level of customer satisfaction
  • Listen attentively to discover unexpressed / unmet customer needs, in order to contribute to the continuous improvement of the Company’s service offering
  • Handle complaints on any major incidents, with customers and authorities
  • Improve processes and best practices within the function
  • Define / validate and implement procedures and processes of the function, based on the available policies and other documents
  • Prepare and present periodic reports for both the Authorised Management and the Board
  • Requirements :

  • Master degree in Computer Science, Information Systems or a related field
  • 3 to 5 years of experience in Project Management in a technology intensive company, preferably in the financial sector
  • Good understanding of modern Web / API Application Infrastructure and Architecture
  • Project Management certifications as well as relevant IT certifications are considered a real advantage
  • Analytical and problem-solving skills, great attention to detail
  • Balance a self-motivated, independent work as well as strong team spirit
  • Comfortable within a start-up environment, with a demonstrated entrepreneurial spirit
  • Perfectly fluent (both written and verbal) in French and English; any other language will be considered as a real advantage
  • If you are interested in working in a start-up environment, facing new challenges everyday together with a highly motivated team, please send your application, including a detailed Curriculum Vitae to jobs luxhub.

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