The primary mission of the Client Service Team is to establish and provide a proactive support platform for the BNP Paribas Asset Management Sales Channels, clients and prospects.
This will be achieved through not only responding to queries related to our products and performing regular sales support tasks, but also by recommending service improvements or automation.
Education : Bachelor or Master Degree
is able to deeply understand client issues and works with teams to improve the quality of service provided. Responsive when issues arise.
Stakeholder / relationship management
is able to effectively influence and negotiate with multiple stakeholders, keeping them informed and engaged.
is able to make difficult decisions quickly and confidently, and will actively involve others in situations where decisions affect them.
Acts with tenacity, balances costs and benefits. Continuously seeks optimum performance.
Acts in full compliance with applicable laws, rules and regulations, Company policies and code of conduct
CUSTOMER RELATIONSHIP MANAGEMENT Education Level Master Degree or equivalent (>
4 years) Experience Level At least 5 years Behavioural Competencies Transversal Competencies