The AMZL Sen. Engagement and Escalations Manager seeks to improve the overall satisfaction and engagement of drivers on the last mile and make AMZL and our partners the preferred choice.

You will manage a team of Engagement Managers to work on driver engagement initiatives across the EU, collect driver feedback and to build a driver friendly culture working closely together with in-

country teams. You will also manage the team working on driver caused customer escalations and ensure timely