Relationship Manager
Northern Trust Corporation
Luxembourg, Luxembourg, Luxembourg
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About Northern Trust :

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally.

With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

As a Northern Trust employee (Partner), you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve.

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities.

If you would benefit from adjustments for any part of the employment process, please inform the recruiter to discuss your individual requirements.

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.

Role / Department :

This role will effectively manage multiple relationships with clients across a number of products including custody, fund accounting and transfer agency services.

The successful candidate will be responsible for ensuring the smooth delivery of our services and development of client relationships and revenues.

The key responsibilities of the role include :

Skills / Qualifications :

  • Developing an understanding of each client’s strategic goals and identifying ways in which Northern Trust can financially optimise both new and existing relationships.
  • Driving initiatives for client driven product development requirements; working closely with the various product teams.
  • Being directly responsible for client satisfaction levels at a strategic level and ensuring relevant key performance indicators are in place to support client goals.
  • Monitoring performance against contractual agreements.
  • Cross-selling of additional products and jurisdictions to existing clients.
  • Pricing new and additional business opportunities for existing clients.
  • Conducting fee and contract negotiations.
  • Identify, document and manage client related risk issues.
  • Adhering to internal risk management procedures
  • Actively participating and on occasions leading project’s covering client fund launches, mergers and closures.
  • The successful candidate will benefit from having :

  • A proven track record in the industry, with a preference for at least 8-10 years’ experience working in all aspects of the funds / securities business
  • Experience of and accountability for increasing revenue through effective client relationships.
  • Establish commercial relationships with C level Client Stakeholders
  • Presented & participated in client pitches and review meetings
  • Developed client orientated solutions
  • Managed multiple internal & external stakeholders through client related projects
  • The competencies that would be valuable for this role include :

  • Influence and persuasion
  • Commercial acumen
  • Client service delivery
  • Relationship management
  • Strategic planning
  • Stakeholder management
  • Language skills
  • Working with Us :

    We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies.

    In return, we will support you with your personal and career goals in a number of ways :

    Financial Life Assurance, Disability Plan, Pension / Gratuity, Annual Pay Review

    Work Life Balance Flexible Work Options, Incremental Annual Leave, Community Volunteer Days

    Health & Wellbeing Active Sports & Social clubs (lunchtime and after-work groups), Employee Assistance Program

    Professional Development Clear Career Path, Education Assistance, Recognition Programme, NT University (wide range of online, virtual & in-house training options) and employee-led Business Resource Councils dedicated to diversity and inclusion initiatives.

    And Finally

    We hope you’re excited about the role and the opportunity to work with us.

    We value an inclusive workplace and understand flexibility means different things to different people.

    Apply today and talk to us about your flexible working requirements and together we can achieve greater.

    As Northern Trust is a financial organisation, all new employees will be required to undergo a criminal record check.

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