Sofitex Talent Recruitment
Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, Sofitex est un réseau international de Travail Temporaire et de Placement en CDI.
Sofitex fonde sa dynamique et son succès sur le professionnalisme de ses équipes, sa forte réactivité et sa proximité.
For one of our clients, a banking institution located in Luxembourg city center, SOFITEX TALENT is currently looking for a
SHAREHOLDER SERVICES TRANSFERT AGENT (M / F)
Your tasks :
In order to provide excellent service to our clients and to the investors in our client’s investment funds, the Shareholder Services Transfer Agent will :
Process client and investor queries received by e-mail, post, fax and phone;
Ensure that queries are answered timely, accurately, professionally and in line with service level agreements;
Coordinate and collaborate with operational experts for the completion of complex queries;
Support good communication within the team and within the organization;
Seek to continually optimize processes and improve quality;
Show flexibility and go the extra step to provide excellent service;
Strive to ensure a positive service experience for our clients’ investors.
Your profile :
Required studies : BAC+2 minimum;
Experience in shareholder service and / or good knowledge of securities services industry;
Excellent English knowledge; additional language skills, especially German or French, would be an advantage;
Strong client focus;
Strong communication and service skills;
Ability to keep an overview of deadlines and to meet them;
Ability to work constructively with others to find solutions;
This is an opportunity for a 3-month temporary mission , to start on October 1st.
Ref : p5rjkx3t7u