Helpdesk L1-L2
NSI LUXEMBOURG S.A
Luxembourg
il y a 5j

We are looking for a Helpdesk L1 - L2 to reinforce the team of one of our clients.

  • Your Main Responsibilities : Level 1 and / or 2 support; Document the incidents; Escalation procedure; Interacting with customers by email to provide information in response to their requests;
  • Undertake customer complaint’s handling and administration; Ensure that quality service is delivered; Develop and maintain strong relationship with customers;
  • Work on customer satisfaction.

    Your Profile : You have 1 to 5 years of experience in a similar position.

    Fluent in English.

    Any additional language is considered as an advantage (English, Spanish, Italian, Portuguese, German..).

    Used to work with Microsoft Office Pack.

    Highly problem-solving mind and analytical spirit.

    Excellent communication skills and customer’s satisfaction oriented.

    The Offer : Permanent contract Dynamic and innovation environment Trainings Competitive salary package If you do not receive an answer within 20 days, you will have to consider that we will not proceed with your application.

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