E-Commerce Project Coordinator
WUNDERMAN THOMPSON
Senningerberg, Luxembourg, Luxembourg
il y a 5j

The position

In each team the E-Commerce Project Coordinator is in charge of the projects of our customers à la carte and he / she is the main contact person of the customer.

In case of need, he / she is also responsible of our big customers in the commission business model. He / she delegates, supervises tasks and ensures that the services offered contribute to the accomplishment of the organization’s mission, and takes into account the priorities regarding its customers and projects.

He / she ensures the proper set up of work flows, and makes sure that quality requirements and delivery expectations are met.

Responsibilities

  • Dealing with customers whose business includes a wide variety of product categories (sporting goods, clothing, kitchenware, textiles, home and garden products, pet products, electronics, toys, baby food etc.)
  • Quality assurance : continuous monitoring of the projects (sales, content, listing)
  • Cooperation and coordination with an international team
  • Preparing the retro planning of the whole project before / after kick-off meeting
  • Organizing the kick-off meetings with customers
  • Organizing the training with the customers
  • Taking care of the Agreement Services with the customers
  • Preparing the monthly worksheet for the customer and approving invoices
  • Supporting the Team Leader in managing priorities within the team
  • Approving and sharing timing estimation on a monthly basis
  • Supporting the Team Leader in managing priorities within the team
  • Checking on the planning’s evolution to prevent any non-respect of it
  • Providing status reports to the Team Leader, to the management and to the client
  • Communication with customers
  • Giving time / staying available for any team member involved in the projects
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