IT Support Service Desk
IT Support Service Desk (m / f)
Fujitsu is a leading ICT company with 160.000 employees worldwide, more than 185 in Luxembourg, offering a full range of technology products, solutions and services.
This is an opportunity to join a strong organization within a young, dynamic and flexible work environment, with real growth opportunities and an attractive salary package, and immediately make an impact.
Your activities :
We are looking for a new colleague to join our IT support team here in Luxembourg.
1st and 2nd level Service Desk Agent / Technician;
Troubleshoot / Diagnose Software and Hardware problem;
Software support (Microsoft Windows, Microsoft Office, );
Active directory, SCCM and other administrative tasks;
Basic Hardware Support (laptop & smartphone);
Workstation IMAC (Install, Move, Add and Change);
Treatment of incidents, requests, tasks and administrative follow-up.
Mandatory Expertise and Skills :
You have at least one year of professional experience in IT-Support, preferably 1st and 2nd level Helpdesk;
Basic knowledge in Active directory and SCCM
Experience with MS Office Suite
Experience with Microsoft OS (Windows 7 and 10)
Knowledge of mobile devices and mobile phone services
Experience in troubleshooting PCs / Laptops / Tablets, VPN, etc.
You are fluent in French and English
Highly appreciated Expertise and skills :
ITIL foundation certification;
ServiceNow or Remedy Ticketing system;
Experience in hardware repair;
Knowledge of Apple IPhone and their ecosystem, as well as MDM tools;
Knowledge of mobile operating systems;
Knowledge of VoIP telephony environments and related protocols;
Experience setting up,monitoring and troubleshooting video conferencing calls systems;
Knowledge of Ethernet and WiFi networks standards;
Experience in installing routers, switches and with patching cables;
Experience in VIP support.
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