IT Support – Service Desk
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IT Support Service Desk

IT Support Service Desk (m / f)

Fujitsu is a leading ICT company with 160.000 employees worldwide, more than 185 in Luxembourg, offering a full range of technology products, solutions and services.

This is an opportunity to join a strong organization within a young, dynamic and flexible work environment, with real growth opportunities and an attractive salary package, and immediately make an impact.

Your activities :

We are looking for a new colleague to join our IT support team here in Luxembourg.

  • 1st and 2nd level Service Desk Agent / Technician;
  • Troubleshoot / Diagnose Software and Hardware problem;
  • Software support (Microsoft Windows, Microsoft Office, );
  • Active directory, SCCM and other administrative tasks;
  • Basic Hardware Support (laptop & smartphone);
  • Workstation IMAC (Install, Move, Add and Change);
  • Treatment of incidents, requests, tasks and administrative follow-up.
  • Mandatory Expertise and Skills :

  • You have at least one year of professional experience in IT-Support, preferably 1st and 2nd level Helpdesk;
  • Basic knowledge in Active directory and SCCM
  • Experience with MS Office Suite
  • Experience with Microsoft OS (Windows 7 and 10)
  • Knowledge of mobile devices and mobile phone services
  • Experience in troubleshooting PCs / Laptops / Tablets, VPN, etc.
  • You are fluent in French and English
  • Highly appreciated Expertise and skills :

  • ITIL foundation certification;
  • ServiceNow or Remedy Ticketing system;
  • Experience in hardware repair;
  • Knowledge of Apple IPhone and their ecosystem, as well as MDM tools;
  • Knowledge of mobile operating systems;
  • Knowledge of VoIP telephony environments and related protocols;
  • Experience setting up,monitoring and troubleshooting video conferencing calls systems;
  • Knowledge of Ethernet and WiFi networks standards;
  • Experience in installing routers, switches and with patching cables;
  • Experience in VIP support.
  • Cette offre n'est plus disponible. Vous pouvez cependant retrouver toutes les autres offres de Fujitsu.

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