Job Description :
Principal Accountabilities Provide pre-sales technical support to and run / verify complex configurations for internal sales staff and external customers on hardware and software.
Answer basic technical support questions for customers and sales reps. Configure / validate basic requests from resellers.
Maintain required vendor certifications. Job Complexity Professional : Has no discretion to vary from established procedures Has no related work experience or has work experience but requires formal training in theories / concepts in own function Works under general supervision Entry-
level professional role Support : (Associate) Has advanced specialized skills or is multi-skilled through job-related training and considerable on-
the-job experience Works independently; receives minimal guidance Acts as an informal resource for colleagues Identifies and resolves key issues and patterns from partial / conflicting data Takes a broad perspective to problems and spots new, less obvious solutions A senior level support role Experience / Education Typically requires a 4 year degree and 1 2 years of experience or a 2 year degree and equivalent related experience