Société Générale Securities Services (SGSS), the Securities business line of Société Générale Group, is one of the main Administration and Custody actors for mutual funds in Luxembourg.
We offer a complete range of services for institutional clients : liquidity management, compensation, depositary and conservation services, funds administration and asset servicing, transfer agent and issuer services.
The key areas of responsibility for the Team leader Cross Unit Cross Border Team are : Reconciliation, Cash investigations, Corrections within the Register, Manual payments, Claims, Daily and Monthly reporting.
The Team leader’s responsibility is to ensure that day to day operations are running efficiently and that exposure to risk is limited.
The Team leader is expected to promote risk awareness, assessment and control within the department, foster an environment where procedures, policies and processes are adhered to and procedural changes are introduced to enhance the ongoing performance of the department.
The Team leader should support engagement with relevant parties to discuss and agree potential solutions.
The Team leader is to be Client focus providing them with a high standard service level.
Coordinating and organizing the work in a Transfer Agency Team including team coverage
Ensure effective compliance and controls in own area
Ensure daily deadlines are met in a multi-batch environment
Teams tasks include bank account reconciliation, debtor chasing, claim issuance, investigations, cash queries, transactional amendments within the TA Register, manual payments
Oversee and control Events like Dividends, Trailer Fee calculations and payments, Commissions
Liaise and interact with other SGSS entity
Develop, maintain and control processes, procedures, checklists and checkpoints for the team
Identify and monitor the team’s Training and Personal Development needs
Being the team’s center of expertise and leverage knowledge
Pro actively sharing knowledge with others
Sign off relevant daily verifications and process validations
Participate and answer to audit requirements, Compliance and Risk sample checks
Ensure team’s effective understanding of specific process and strict adherence to relevant procedures to deliver project
Participate to testings when requested for the Team
Assist the Team Manager when required
Promote a positive attitude towards internal policies, procedures and controls.
Help the team with booking and quality checking of payments instructions and corrective orders when needed
Produce monthly KPIs / Permanent Supervision within the agreed deadline
At least 3 years of Transfer Agency or Financial Services experience in a Team leader position;
Fluent in English (written and oral);
Advanced computer skills (Excel, Word, Power Point, and Outlook);
Ability to send and receive messages using different methods so that they are conveyed and understood as intended
Take responsibility for the completion of objectives and tasks within budget, holding themselves accountable for their actions and the consequences of them
Able to analyze and evaluate information in order to arrive at and draw conclusions that can be implemented to resolve difficult issues
Knowledge, Technical Skills and Continuous Learning - Specific knowledge, skills and qualifications needed to achieve required performance standards in a role
Quality driven with a pride in delivering excellence
Effective relationships with internal and external clients and their customers. Being responsive to client needs in a timely and professional manner
Honest and able to admit mistakes and take responsibility for your actions. You do not make excuses or blame others and will say what you think.
You use judgment and have a consideration for others
Working in co-operation with other people in a way that maximizes personal effectiveness, encourages teamwork and achieves the required outcomes
Actively influences events; seeks opportunities and acts on them; originates action without being asked to do so
Willingness to successfully adapt to changing demands and conditions. Adapting your behavior to meet the needs of others as well as yourself
Availability for a 12-month mission.