European Depositary Bank - Head Support Services & PMO
Luxembourg, Luxembourg
il y a 6j
source :
  • Job specification Ultimately being responsible for the leadership, management and assessment, for all IT programmes in Luxembourg;
  • Take care of effective planning, managementand review of programmes, adhering to specified monitoring and evaluation procedures;
  • Effectively manage and report of the IT Luxembourg Book of Work to Senior Management Consistently have an updated resource planning covering all projects and programmes in the IT Book of Work;
  • Take care of management and guidance of the Project Managers, both internal and external, ensuring the effective delivery of all project management practices;
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion; Delegate duties to other members of the programme delivery team as appropriate by leveraging existing contacts and relationships;
  • Execute the Project Manager role for large scale projects, if needed; Coordinate with Group programmes and projects ensuring overall delivery of strategic initiatives and projects;
  • Assume a leading role in service management and engagement with key customers; Deliver solutions for service-related issues to meet operational needs and contractual obligations;
  • Provide leadership and direction to developing, implementing and embedding throughout your teams a customer oriented and service delivery ethos which is fundamental to our business strategy;
  • Drive improvements in behaviours, performance and quality of service management to customers are effectively monitored; Provide leadership and support to the IT Support functions to ensure effective maintenance and support of the group-wide network and related infrastructure;
  • Management of 3rd party providers, including contract efficiencies and ensuring they are providing the reporting needed including hitting SLA's;
  • Ensure formal service levels are established and adhered to; Skills required Effective leadership, interpersonal and communication skills;
  • Ability to command respect and to create a sense of community amongst the members of the project teams; Strong knowledge of techniques for planning, monitoring and controlling programmes Sound business casedevelopment and approvals skills;
  • Good understanding of the procurement process including negotiation with third parties Strong experience of programme and project management methods including MSP and Prince2;
  • Good knowledge of budgeting and resource allocation procedures; Seniority and credibility to advise project teams on their projects in relation to the programmes;
  • Ability to find ways of solving or pre-empting problems; Strong experience leading technical customer support & service delivery environments with record of success;
  • Ability to specify systems and processes to ensure effective monitoring, control and support of service delivery; Strong experience of driving change within organisations;
  • Strong organisational and project management skills; Knowledge and experience of ITIL / ISO20000 preferred; Experience managing suppliers and vendors;
  • Strong and convincing communication skills in English - both written and verbally; any other European language considered as an asset;
  • What you will get in return An interesting and broad field of activities within a successfully growing company; A genuinely unique opportunity to be part of an expanding large global business;
  • Competitive remuneration commensurate with skills and experience; Training and development opportunities.

    Additional information We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability.

    Any hiring decision are made on the basis of skills, qualifications and experiences.

    We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

    If you are looking to take that next step in your career and are ready to work for a high performing organisation, alongside talented people who take pride in delivering great results, please submit your application (with your CV, cover letter and salary expectations) via the button below.

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