At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people.
We are looking for a dynamic, organized self-starter to join our Operations Talent Development (OTD), Leader Coaching team.
The Senior Facilitator position is responsible for instructor-led (classroom or virtual) training deliveries for our World-Wide Operations (WWOps) leaders development during their onboarding, proficiency, and mastery phases.
The Senior Facilitator is also expected to develop programs and resources that will enable our Leaders-as-Teachers’ strategies which will create capacity to facilitate OTD programs and build leadership capabilities.
This role entails providing strong leadership and classroom presence across EU and / or other countries globally. The position will be based out of Luxembourg, Barcelona, or London and will require approximately 50% travel internationally.
KEY FUNCTIONS :
Deliver our instructor-led classes and programs (in person or virtual). Must be able to facilitate high quality learner-focused programs which have informative content and engaging learning techniques and environment.
A successful candidate will leverage deep understanding of the business to translate business insight and strategies to skills and capabilities needed by the audience.
Coach and develop subject matter experts (SMEs) to deliver learning sessions / programs though Train-the-Facilitator’ process, evaluate training deliveries, and provides feedback and / or written reports.
Design and deploy programs and resources that develop leaders’ ability to effectively communicate and engage stakeholders (reporting manager, peers / colleagues, suppliers, vendors, etc.
Produce written documents and reports to communicate and gain support for solutions and measurement / evaluation plans.
Seeks both informal and formal feedback on learning programs for trend analysis, improvement of training programs, and identification of future learning opportunities for our WWOps leaders.
Work across multiple locations, countries, languages, and cultures in order to deliver high-quality facilitation programs with business outcomes.
Work autonomously and remotely from reporting manager, team members, peers, and supporting teams.
Build and maintain strong business relationships, collaborating with the program manager, instructional designers, learning coordinator, business / program analysts, other facilitators, and business leaders to deliver learning outcomes.
Participate in learning project teams. Build and scale durable learning and performance solutions worldwide.
Master’s degree in Business, Education, Organizational Development, Engineering, or Instructional Design is highly desirable
CPLP or other adult learning / training certification a plus
Prior Amazon Operations experience
Proven ability to negotiate agreement and build effective teams
Proven ability to deal with ambiguity and competing priorities
Proven ability to actively use training data to track, trend, and manage training efforts
A strong focus on internal customers’ needs and satisfaction, with an emphasis on demonstrating return on investment in training.
A qualified candidate will focus on how training contributes to the company’s bottom line and will have the analytical skills to justify programmatic decisions with data