Mailroom Lead
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We are looking for a Mailroom Lead for our Integrated Facility Management business line.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives.

You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best.

We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL!

Role Purpose

The Mail room Lead reports to the Facilities Manager and is responsible for effectively and efficiently running the mail room operations by managing the overall mail and courier activity within the campus.

The Mail room Lead has people management responsibilities over the teams of Mail and Supply Specialists in each building.

What this job involves

  • Daily supervision of all mail room functions across the campus, ensuring that all agreed service levels and service standards are met and complied with.
  • Supervision and management of the Mail and Supply Specialists across the campus, including monitoring absence levels and performance.
  • Ensure all Mail and Supply Specialists are appropriately trained to perform their tasks efficiently.
  • Ensure good communication between the mail room teams across buildings.
  • Preparation of the staff roster to ensure a fully flexible and effective staffing approach is maintained during all working periods, taking holiday and other personal leave days into account.
  • Ensure accurate and detailed hand over is planned & passed on, if a team member is absent from the business.
  • Assist Mail and Supply Specialists in sorting and delivering mail when necessary.
  • Ensure that all mail and courier items are collected and distributed via the correct mailing systems.
  • Oversee the liaison with courier partners to maintain excellence of service delivery (DHL, POST, Securitas, S&S, etc.).
  • Suggest ways to make mail processes and records more effective and efficient.
  • Present necessary data to manager about activity in the mailroom.
  • Monitor and maintain mail consumables stock according to agreed par-stock levels across the campus.
  • Maintain frequent contact with key business partners and stay up-to-date with their departmental mail requirements.
  • Be familiar & adhere to Office Services internal procedures.
  • Support the wider JLL on-site team
  • As front line employee, act as an ambassador of the Integrated Facilities Management program
  • All other tasks and duties as required.
  • Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

    Sounds like you? To apply you need to be / have :

  • Experience in hospitality industry or strong customer service experience
  • Excellent verbal & written communication
  • Proficient with the use of Microsoft Office tools
  • Problem solving
  • Good organizational skills
  • Strong customer focus
  • Fluency in English and local language
  • What you can expect from us

  • You’ll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe.
  • Where like-minded people work naturally together to achieve great things.

  • Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
  • Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
  • Apply today at / careers.

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