Customer Success Manager - Nordics
Temenos
Bertrange, Luxembourg
il y a 1j

KEY RESPONSIBILITIES

  • Leverage industry expertise to establish key executive level relationships.
  • Develop understanding of their strategic and transformation plans and become a trusted advisor providing new and innovative insights which support their critical business outcomes.
  • Collaborate with customer leadership to define core business drivers, success outcomes, and key KPIs that will be used to measure the business impact of their investments in Temenos products and services, and create demand for increased / continued investments.
  • Continually measure and monitor operational metrics of customer health.
  • Proactively identify issues and coordinate with Temenos teams to remediate issues as they are identified.
  • Identify areas for improvement, both in our product and processes.
  • Provide timely feedback and feature requests to appropriate teams.
  • Manage consistent customer engagement rhythm to enable strategic and operational conversations.
  • Report against key KPIs to articulate current business value delivered, next steps, relevant industry trends and impediments to success.
  • Play the role of customer advocacy and orchestration in each key stage of customer lifecycle.
  • Understand how the customer measures value and ensure this is delivered.
  • Effectively provide clarity to Temenos stakeholders to enable internal resource prioritisation.
  • Gain customer loyalty by putting in place a long-term customer success strategy and a rolling-12 month execution plan.
  • Achieve Customer satisfaction score.
  • Meet your renewal and increment revenue target.
  • Bring qualified leads to the Sales Team that generate new business.
  • SKILLS & EXPERIENCE

  • You have managed customers in the Cloud for at least 5 years with equivalent software industry experience.
  • You have held role / s in Customer Success, Consulting or Sales with medium and large accounts in the Banking Industry.
  • You have strong organisational skill with proven ability to define and leverage business metrics to manage the customer journey.
  • You have proven track record of delivering results above expectations.
  • You have a positive presence in the C suite with exceptional management, interpersonal, written and presentation skills.
  • You are flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment.
  • You have the ability to multi-task, prioritise and coordinate activities to meet multiple, agile deadlines, work well under pressure.
  • You can travel at least 10% of your time to meet with customers.
  • Excellent command of English and local language
  • WHY TEMENOS

  • You will work at the cutting edge of technology innovation; we challenge the status quo and are transforming banking every day.
  • You will experience in a fast-paced environment, ambitious team; we look forwards and continuously strive to be the best.
  • You will be part of a team that values integrity; we support each other and keep our promises.
  • You will be able to work freely, flexibly and true to your authentic self; we champion diversity.
  • You will be joining a global and diverse family that works together through the good times and bad; we care deeply about each other and our clients.
  • You will experience what we call Temenosity!
  • We value applications from people from all walks of life; if you are excited to be part of our journey and want to make a real impact, we would love to hear from you.

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