(Senior) MOC controller
SES Latin America
Betzdorf, LU
22m ago

Role Description Summary

In this position as a MOC Controller, you will responsible for the 24 / 7 support, management and monitoring of GovSat services, specifically supporting Governmental defence and Civilian / Institutional security communications.

You will take ownership, diagnose and resolve service anomalies in both the RF Payload and IP domains as part of a predefined incident management process.

You will also perform routine operational tasks such as spectral policing, trouble ticket management, service reporting and carrier line-up activities.

As a member of a multi-skilled shift team operating within a purpose built, GovSat Secure Missions Operations Centre, you will also support other GovSat operational systems involved in the service delivery chain.

Primary Responsibilities / Key Result Areas

  • Maintain services to the highest possible standards, considering primarily service availability and quality using automatic and manual monitoring and analysis systems
  • Provide 24 / 7 service support to GovSat customers and / or users, including troubleshooting and service recovery actions
  • Ensure spectral policing of GovSat platforms and assets
  • Operate GovSat managed platforms and associated networks (global scope) with the expectation of working with Network Management Systems (NMS) from multiples vendors in the IP domain
  • Perform line ups of uplinks as required
  • Create operational reports and statistics as required
  • Ensure the availability and preparedness of GovSat monitoring systems for Data services
  • Liaise with and escalate to Engineering support when required (Level 2)
  • Perform other duties as required by management
  • Competencies

  • Excellent written and oral communication skills
  • Strong customer / user focus
  • High operational awareness
  • Ability to work both in a team and independently as required
  • Self-motivation, attention to detail and accuracy
  • Strong ability to set priorities and work under pressure
  • Qualification & Experience

  • Minimum two years of work experience in the Telecommunication Industry in a relevant or similar position and / or Bachelor's Degree in Engineering / Computer Science
  • Experience in operating satellite platforms, including VSAT and associated systems
  • Good knowledge of satellite communications techniques, architecture and protocols
  • Knowledge of satellite communications, networking and / or IT systems
  • Knowledge of RF Geolocation
  • Understanding of IP networks and acquaintance with platforms and Internet infrastructure
  • Working knowledge of Carrier Monitoring systems and functionality
  • Working knowledge of systems and server infrastructure
  • Fluency in English, any other languages will be considered as an asset
  • Other Key Requirements / Comments

  • Accurate reporting
  • Understanding of the unique demands of working within the Governmental institutional area
  • NATO / EU Secret clearance are mandatory
  • What's In It For You :

  • Flexible working policy
  • Bonus and equity plans
  • Comprehensive and competitive benefits plan
  • A range of wellness activities and employee assistance programs
  • An employer that values all aspects of Diversity and respects every individuals story

    GovSat is an Equal Opportunity Employer, committed to workplace diversity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristics protected by local, state, or federal law.

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