Product Support Senior Representative
Brown Brothers Harriman
17h ago

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges.

We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can.

Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.

Brown Brothers Harriman is currently recruiting a Product Support Supervisor. Product Support Supervisor will report to Product Support Team Leader or Product Support Manager.

This specific role has responsibility to execute Product Support Team strategy.

Qualifications :

Master’s degree or equivalent

Proficient working knowledge of English

1+ years working experience in any relevant field

Working knowledge of MS Office

Financial Knowledge

Prior exposure to Portfolio Compliance, Performance Measurement, accounting, or system related projects is a plus

Understanding of fund administration and fund accounting operations; knowledge of financial reporting applications is a plus

Written and verbal communication skills

Aptitude for understanding global business considerations when implementing new business systems

Ability to work with business users and systems personnel in a team environment

Knowledge and experience preparing and executing test scenarios are preferred

Knowledge of Python, VBA or Alteryx

Role / Responsibilities :

The Fund Admin Product Supervisor will report to the Fund Admin Product Supervisor or Fund Admin Product Team leader. This specific role has responsibility to execute Fund Admin Product Team strategy by performing following tasks :

Supervising day-to-day inquiry tracking and resolution. Act as point of contact and first line escalation point for Charles Rivers Development and Sylvan and workflow related issues or queries,

Provide Subject Matter Expertise from a process and technical perspective on vendor and proprietary platforms (CRD, Sylvan etc.),

Maintain open lines of communication with Portfolio Compliance, Performance Measurement, and other business teams, identify process deficiencies and lead automation / improvement initiatives,

Execute automation and CRD / Sylvan development projects with collaboration from Business Lines and Systems,

Prepare Business Requirements Documents for application enhancements. Work closely with Fund admin business line and Systems on development items,

Support change process through planning and execution of aggressive regression testing and deployment of wellness checks for system upgrades and developments,

Day-to-day management of vendor relationship. Identify and communicate areas for application enhancements,

Execution of ad hoc projects such as annual attestations, risk reviews, workflow analysis etc.,

Lead local and actively participate in global meetings to contribute ideas for Fund Admin process improvements,

Supervise day-to-day team operations and provide on-the-job training and support for more junior team members,

Provide application training to end users,

Create and maintain system documentation and best practice guidelines,

Take part in team training sessions and complete webex / on-line courses which may be relevant to the role.

Full timeLuxembourg

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