Data Administrator
Imerys
Luxembourg
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The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods.

The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations.

These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency.

Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at

Role :

The Data Administrator will ensure that our product, inventory and supplier information is accurate, complete and current within our system.

The Data Administrator will be in charge to manage the customer service of one mineral business to North America

The Data Administrator will create Trading Purchase Orders in the system

Responsibilities :

Inventory and Supplier Cost Maintenance Enter all new products into our system, enter and update transport, warehouse and transfer costs

Data Integrity : Ensure delivery and stock data reliability in software ; identify obsolete and inconsistent data

Create the purchase orders and update the Estimate Time Arrivals (ETA) in the system

Control the invoice of Logistics Service Providers (warehouses and carriers)

Send input documents to the accounting department for invoice reconciliation

Issue Certificates of Origin with the Luxembourg Chamber of Commerce (COO)

Make stocktaking and evaluations of 2 warehouses per year, perform documented safety visits

Manage sample

Ensure the Front Office : management of direct contact with customers (phone, mail, email, fax, etc )

Prepare and review monthly the order book with sales managers as owner of the order book (short-term sales forecast)

Interface with credit controlling for the overdue management

Ensure the sending of information to customers (change of products, site closing etc ) and respond to requests

Register and follow-up the customer complaints through a dedicated tool (CRM)

Manage the administrative organization of files and archiving

Register and monitor the debit and credit notes

Ensure accurate and on time invoice of the sale orders incl. sending documents to customer service and customers

Accountability :

Contribute to the OTIF and customer satisfaction

Contribute to the claims KPIs and safety stock levels.

Responsible for maintaining a safe personal environment and acting safely at all times.

Fully supports the location health, safety and environmental (HSE) programs by participating in their implementation, maintenance, enforcement and compliance with company’s programs

Title & position in the organisation :

Title : Trading Data Administrator

Reports to : Trading Supply Chain Manager

Direct reports : None

Location : Luxembourg

Competencies & Experience :

Key competencies

Fluent in French and English.

Tools knowledge is a plus : ERP (SAP), CRM (Salesforce), Google Suite

Strong customer orientation

Strong interpersonal skills to collaborate with internal and external stakeholders

Very at ease with IT tools

Rigorous compliance with procedures and processes

Impeccable Attention to Detail, ability to rigorously check input and output data

Strong organizational skills, ability

Reactivity and stress management during peaks of activity

Team spirit

Educational & Relevant experience :

Bachelor in international Business or equivalent experience

Minimum 3 years of experience in data management, customer service or accounting

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