The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods.
The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations.
These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency.
Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.
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The Data Administrator will ensure that our product, inventory and supplier information is accurate, complete and current within our system.
The Data Administrator will be in charge to manage the customer service of one mineral business to North America
The Data Administrator will create Trading Purchase Orders in the system
Inventory and Supplier Cost Maintenance Enter all new products into our system, enter and update transport, warehouse and transfer costs
Data Integrity : Ensure delivery and stock data reliability in software ; identify obsolete and inconsistent data
Create the purchase orders and update the Estimate Time Arrivals (ETA) in the system
Control the invoice of Logistics Service Providers (warehouses and carriers)
Send input documents to the accounting department for invoice reconciliation
Issue Certificates of Origin with the Luxembourg Chamber of Commerce (COO)
Make stocktaking and evaluations of 2 warehouses per year, perform documented safety visits
Ensure the Front Office : management of direct contact with customers (phone, mail, email, fax, etc )
Prepare and review monthly the order book with sales managers as owner of the order book (short-term sales forecast)
Interface with credit controlling for the overdue management
Ensure the sending of information to customers (change of products, site closing etc ) and respond to requests
Register and follow-up the customer complaints through a dedicated tool (CRM)
Manage the administrative organization of files and archiving
Register and monitor the debit and credit notes
Ensure accurate and on time invoice of the sale orders incl. sending documents to customer service and customers
Contribute to the OTIF and customer satisfaction
Contribute to the claims KPIs and safety stock levels.
Responsible for maintaining a safe personal environment and acting safely at all times.
Fully supports the location health, safety and environmental (HSE) programs by participating in their implementation, maintenance, enforcement and compliance with company’s programs
Title & position in the organisation :
Title : Trading Data Administrator
Reports to : Trading Supply Chain Manager
Direct reports : None
Location : Luxembourg
Competencies & Experience :
Fluent in French and English.
Tools knowledge is a plus : ERP (SAP), CRM (Salesforce), Google Suite
Strong customer orientation
Strong interpersonal skills to collaborate with internal and external stakeholders
Very at ease with IT tools
Rigorous compliance with procedures and processes
Impeccable Attention to Detail, ability to rigorously check input and output data
Strong organizational skills, ability
Reactivity and stress management during peaks of activity
Educational & Relevant experience :
Bachelor in international Business or equivalent experience
Minimum 3 years of experience in data management, customer service or accounting