Assist the Service Desk in providing internal client services (e.g. : respond to requests and incidents, assign tasks to team members and service providers, supervise delivery dates, internal communication and FM-
marketing , participation in relevant meetings, reporting and documentation)
Monitor and report on service providers (e.g. via meetings, follow-ups, ordering and invoice controlling, quality checks, planning of recurring tasks)
Participate in projects such as requests for proposals, enhancement of tools and maturing ways of working, potential space modification initiatives, and management of internal events
Assist in the management of inventory and space, including statistics and reporting (e.g. use of workspaces and other facilities, stock of supplies, key and badge management)
Evaluate FM-related procedures and documentation, including suggesting improvements and supervising compliant way of working for the FM team
Update tools and documentation (CAiFM / IWSM, AutoCAD, SharePoint, Oracle)
Perform administrative tasks such as filing work sheets, proposals, and other documentation
KEY BACKGROUND & EXPERIENCE
Be in the process of completing at least a Bachelor’s Degree in a field of Facilities Management. Successful completion of all relevant courses according to the university curriculum and entitlement for a work placement according to this curriculum is required.
Fluent English (spoken and written) is a must, any other languages (especially French and German) are considered an asset
Work experience in the field of Facilities Management or customer services is considered a strong asset, including previous traineeships.
Practical understanding of operational and tactical FM, especially related to the key accountabilities above
Advanced MS Office skills, ServiceNow, AutoCAD, SharePoint and ORACLE basics are considered an asset.
Service-oriented and hands-on mindset
Analytical thinker, self-directed, diligent, and organised
Curiosity about new ways of working and tools
Ability to adjust communication to the audience (customer, service providers, team)