Senior AV Desktop Support Technician
Brown Brothers Harriman
Luxembourg
il y a 1j

Our systems team is looking for their next problem solver, a team player that is passionate about applying their vast knowledge of the technologies below to improve BBH’s technology offerings as well as to solve end-user queries and help maintain a superior client experience.

TO be successful in this role, you’ll enjoy both, working analytically as well as interacting with clients on a daily basis

Summary :

As a Senior Desktop and Audio-Visual Technologies Support Technician, you will be responsible for supporting hardware and software configurations, installations and upgrades of all desktop and mobile computing devices.

You will support and help troubleshoot Audio-Visual technologies such as conferencing, digital signage, content management, IPTV and video conference scheduling on a day-today basis as well as work closely with hardware vendors and internal technical support groups.

Another part of your role will be to handle systems and equipment queries to identify areas of improvements. Therefore, you will run small technical projects as well as take part in larger, more global projects.

Finally, you will also pass on your knowledge and expertise to more junior team members by providing training and guidance on a regular basis.

Your main responsibilities will include :

  • Monitor the operation of video conference and audio-visual systems to ensure system integrity and proper functioning of hardware and software.
  • Maintenance and upgrade of video conference systems and audio-visual devices.
  • Support video operations
  • Analyze and troubleshoot user incidents in depth to resolution and identify root cause
  • Diagnose and correct audiovisual, computer and telecommunication systems issues.
  • Perform incident analysis to determine possible cause and potential fix
  • Update tickets and continuously coordinate necessary work
  • Document status updates and communicate to necessary parties
  • Client Interaction

  • Interact with representatives of various departments to plan and manage corporate events
  • Act as liaison between Systems technical staff and end-users during trouble-shooting, escalating as needed.
  • Projects and Training

  • Educate and assist systems technical staff
  • Assist the Team Leader to meet service level agreements
  • Lead and participate in local and global technical projects such video-conferencing upgrades
  • Liaise with hardware vendors
  • Qualifications :

  • Bachelors degree in Management Information Systems, Computer Science, Information Technology, and / or equivalent work experience.
  • 5+ years experience in a related field
  • Knowledge of desktop computing hardware components and architecture.
  • Knowledge of some or all the following audiovisual technologies : Cisco TelePresence Video Communication Server (VCS) and Video Communication Server Expressway (VSC-E), Management Suite (TMS), Content Server (TCS)Multipoint Control Unit (MCU) Cisco TelePresence System Endpoints : EX, SX, MX and C seriesAppspace, Digital Media Players Cisco Show and Share, Vbrick Rev, Streaming ServersAcano Core and Edge Servers
  • Familiarity with ITIL framework and project management methodologies
  • Ability to use standard desktop tools effectively, including Microsoft Office and Outlook.
  • If you are looking to push your career to the next level, introduce yourself by submitting your resume.

    What You Can Expect At BBH :

    If you join BBH you will find collaborative environment that enables you to step outside your role to add value wherever you can.

    You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself without leaving the firm.

    We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind.

    Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage.

    Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others

    Full timeLuxembourg

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