Operation Manager (H/F)
Sofitel Luxembourg Le Grand Ducal
Luxembourg, Luxembourg, Luxembourg
il y a 4j

Job Level

Job Fixed-term contract : No Status Full Time Anticipated Start Date 18-11-2019


Level of Education Master / MBA Areas of study Hospitality Management Professional experiences 1 to 2 years Languages essential English


Essential and optional requirements

  • Previous experience in a leadership role, within a similar hotel brand required.
  • Extensive Hotel operations experience required.
  • Demonstrated knowledge of budget planning and financial controls.
  • University degree in a related discipline preferred.
  • Highly responsible & reliable.
  • Ability to work well under pressure in a fast paced environment.
  • Leadership
  • Ability to work in project mode
  • Analytical skills and ability to look at the whole picture
  • Good administrative skills
  • Principal mission :

  • Assists the General Manager in implementing the brand and hotel strategy, in order to meet targets for quality of service, attitude and profitability for operations departments.
  • Has managerial responsibility for all the positions in his or her remit; ensures the team's talents are developed.
  • Is responsible for providing innovation and renewal in the hotel's service offer
  • Replaces the Hotel General Manager when absent.
  • Main responsibilities :

  • Conveys the Sofitel pillars to guests by playing a "hands-on" role in the hotel, embodying sociability and proximity.
  • Ensures that team organisation remains flexible and ready to meet customer needs.
  • Ensures quality in the provision of Rooms, Food & Beverage and Meetings services, by implementing reference guides for those departments.
  • Ensures that sub-contractor agreements are aligned with the quality and profitability targets under his / her responsibility.
  • Creates the impetus for working innovatively and on projects across departments. To this end, conducts continuous benchmarking on the competition.
  • Conveys the Sofitel pillars to employees through his / her management style based on proximity, sociability and cross-divisional working methods.
  • Ensures these principles are passed on by employees, between each other and to guests.
  • Ensures employees develop their skills to the highest level possible and provides guidance as they progress through their careers.
  • Identifies employees with high potential and gains validation. Ensures high potentials are followed up effectively and that they are given personalised support.
  • Instils a sales mindset to employees through continuous stimulation (upselling, incentives, challenges...)
  • Provides suggestions for the Sales Manager concerning all offers on sale.
  • Improves team organisation while ensuring an appropriate structure and numbers of staff.
  • Sets sales and expenses budgets for his / her area of responsibility. Follows them up and ensures corrective actions as necessary.
  • Ensures procedures are implemented and duly applied

  • Ensures the due application of rules and regulations concerning health and safety.
  • Ensures respect of the hotel's commitments to the "Environment Charter".
  • Guarantees the good condition, the functioning of the equipment and the heritage of the hotel
  • Develop an action plan based on the results of hygiene analysis and follow up
  • Sofitel and its Ambassadors

    The Sofitel brand is based on three core values guaranteed by each employee every day :

    A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

    Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service.

    By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.

    The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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