IT Account Manager Business Intelligence and Analytics
Thorntons
Luxembourg, LU
il y a 6j

Main Tasks :

IT FINANCIAL MANAGEMENT

  • Lead the Group BI initiatives' Portfolio crossfunctionally (i.e. SC, Finance, Sales, Trade);
  • Contribute to BI Platform by :

  • identification of IT priorities, roadmap and budget;
  • total cost of ownership and related CAPEX and OPEX management to optimize IT spending and increase added value;
  • defining IT service costs' allocation to business units for scope of responsibility;
  • BUSINESS RELATIONSHIP

  • Manage stakeholders' communication and alignment, building strong relationships with Business Stakeholders;
  • Ensure excellent relationships with other IT Platforms and units while creating lasting / beneficial relationships with strategic external partners;
  • Act as :

  • consultant / expert to other IT services as needed for own subject matter of expertise;
  • escalation point when needed related performance issues / outages towards business management;
  • DEMAND COLLECTION & ANALYSIS

  • Manage demands' lifecycle by partnering with Business to identify strategic initiatives, aligned with their objectives;
  • Assess demand priority level and feasibility (with a business case when required with clear and quantified benefits);
  • Identify and summarize business requirements in collaboration with other Platform Account Managers / main business stakeholders;
  • Lead the development of functional design in collaboration with COEs for application design;
  • Identify and analyze the impact of services' implementation on business processes;
  • Analyze and make recommendations to improve BI&A Solutions;
  • SOLUTION DESIGN & MANAGEMENT

  • Plan solution implementation to meet IT strategy and business requirements;
  • Contribute to solution design during Business BluePrint phase by verifying that requirements fit the scope defined in the demand management phase;
  • Asses during the UAT (User Acceptance Test) phase, deliverables in order to check if they satisfy Business' BluePrint model;
  • Monitor solution implementation, in collaboration with PMs;
  • Lead continuous improvement efforts for managed solution while developing business cases;
  • Support the evolution of the BI&A architecture to the defined Target architecture;
  • Understand the impact of new technology for managed solution adapting plans accordingly;
  • Manage and strengthen vendor relationships in alignment with Procurement;
  • For managed solutions :

  • Formulate, negotiate and maintain SLA (Service Level Agreement);
  • Measure and communicate key performance metrics;
  • Analyze data to discover improvement opportunities;
  • Review business requests for service enhancements, as well as IT service changes requests for standards enforcement - prioritize work accordingly, ensuring consistency with overall IT Architecture;
  • Communicate key metrics on managed solutions ensuring follow ups to address possible issues;
  • CUSTOMER SATISFACTION & SERVICE LEVEL

  • Contribute to the definition of the SLA and related charges to the business;
  • Report service performance vs SLA and proactively identify issues and related follow up actions;
  • Collect business feedback related to IT services and provide analyses highlighting areas of improvements ensuring related follow up actions;
  • IT INNOVATION

  • Understand and be aware of new technologies' impact on business in terms of values and benefits;
  • Promote relevant innovation with appropriate demands agreed with the business;
  • Actively collaborate with BI&A technical architects to continue evolve BI&A Solutions.

    Who we are looking for :

    Profile :

  • Master's degree in Management Engineering, Industrial Engineering, Information technology, Computer Science, Economics or other related fields;
  • At least 15 years of overall work experience;
  • 6 to 8 years of specific work experience in BI & Analytics domain;
  • Previous experience already matured in an equivalent position will be considered an asset;
  • Experience in CPG company will be considered an asset;
  • Deep knowledge of Business Intelligence and Analytics is required (data governance, data security, data operations, data Ingestion and integration, data storage, data access, data visualization and consumption);
  • Strategic thinking and planning;
  • Microsoft Power Platform services certification will be considered a plus;
  • Project management Skills, including agile methodology;
  • PMP Certification is considered as a plus;
  • Strong negotiation, influencing and relation management skills;
  • Public speaking, effective written / verbal communication skills;
  • Team and collaboration orientation;
  • Problem solving;
  • Performance driven;
  • Learning orientation;
  • Ability and willingness to travel globally approximately 10-20% of the time;
  • Ethical and strong personal values.
  • IT skills

  • Advanced proficiency in MS Office;
  • SAP ERP system's knowledge as a user is mandatory;
  • High knowledge of the main analytics technology stacks from Microsoft and SAP, in particular : MS Power BI, Azure Services for Analytics, SAP BW, Informatica, Data Bricks.
  • Language skills

  • Fluent proficiency in written and spoken English is mandatory;
  • Any other European language will be considered an asset.
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