IT Support - Service Desk Agent (m / f)
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Fujitsu is a leading ICT company with 155.000 employees worldwide, more than 140 in Luxembourg, offering a full range of technology products, solutions and services.
This is an opportunity to join a strong organization within a young, dynamic and flexible work environment, with real growth opportunities and an attractive salary package, and immediately make an impact.
1st and 2nd level Service Desk Agent
IT support Technician (Helpdesk, Onsite support, Mobile support, VOIP support).
Troubleshoot / Diagnose Software and Hardware problem;
Software support (Microsoft Windows, Microsoft Office, );
Active directory, SCCM and other administrative tasks;
Basic Hardware Support (laptop & smartphone);
Workstation IMAC (Install, Move, Add and Change);
Treatment of incidents, requests, tasks and administrative follow-up.
Mandatory Expertise and skills :
Basic knowledge in Active directory and SCCM;
Experience with MS Office Suite;
Experience with Microsoft OS (Windows 7 and 10);
Knowledge of mobile devices and mobile phone services;
Experience in troubleshooting PCs / Laptops / Tablets, VPN, etc.
Highly appreciated Expertise and skills :
ITIL foundation certification;
ServiceNow or Remedy Ticketing system.
Experience in hardware repair;
Knowledge of Apple IPhone and their ecosystem, as well as MDM tools;
Knowledge of mobile operating systems;
Knowledge of VoIP telephony environments and related protocols;
Experience setting up,monitoring and troubleshooting video conferencing calls systems;
Knowledge of Ethernet and WiFi networks standards;
Experience in installing routers, switches and with patching cables;
Experience in VIP support.
You have at least one year of professional experience in IT-Support, preferably 1st and 2nd level Helpdesk;
You are fluent in French and English.