Relationship Manager
Northern Trust
Luxembourg Luxembourg
il y a 6j
source : JobServe Ltd

Location : Luxembourg

Founded in Chicago in 1889, Northern Trust is one of the world's leading financial institutions. We specialise in providing asset servicing solutions and asset management to both institutional and personal clients.

The delivery of products and services to this client base is supported through a network of offices around the globe.

Based in Luxembourg, Northern Trust administers a wide range of products in the Luxembourg Market and forms a vital part of Northern Trust's global presence.

We believe our most valuable asset is our engaged, empowered & diverse workforce. As a global institution, Northern Trust is committed to building upon this diverse talent through encouraging innovative thinking and personal courage in an inclusive environment.

Northern Trust's commitment to diversity & inclusion is evident in our internal initiatives for which we have won several globally recognised awards.

This role will effectively manage multiple relationships with clients across a number of products including custody, fund accounting and transfer agency services.

The successful candidate will be responsible for ensuring the smooth delivery of our services and development of client relationships and revenues.

Key Responsibilities

Developing an understanding of each client's strategic goals and identifying ways in which Northern Trust can financially optimise both new and existing relationships.

Driving initiatives for client driven product development requirements; working closely with the various product teams.

Being directly responsible for client satisfaction levels at a strategic level and ensuring relevant key performance indicators are in place to support client goals.

Working in partnership with the Northern Trusts internal Client Services Delivery to ensure operational activity are in line with the client Service Level Agreements (SLA)

Monitoring performance against agreed service level agreements.

Cross-selling of additional products and jurisdictions to existing clients.

Pricing new and additional business opportunities for existing clients.

Conducting fee and contract negotiations.

Identify, document and manage client related risk issues.

Adhering to internal risk management procedures

Actively participating and on occasions leading project's covering client fund launches, mergers and closures.

Required Skills and Experience

A proven track record in the industry, with strong relevant experience working in all aspects of the funds / securities business

Experience of and accountability for increasing revenue through effective client relationships.

Establish commercial relationships with C level Client Stakeholders

Presented & participated in client pitches and review meetings

Developed client orientated solutions

Managed multiple internal & external stakeholders through client related projects

The competencies that would be valuable for this role include :

Language skills

The Employee Experience - Life at Northern Trust

  • Joining us, you would benefit from a positive work culture, where we support our employees' efforts to balance work and home life, in part by offering access to a broad range of workplace support options including : flexible working;
  • emergency family or child care support; professional mentoring; paid volunteering days etc.

    Personal and professional growth - a world of opportunity

    To support our Global business strategy, we have a number of Business Resource Councils committed to promoting diversity and inclusion and supporting employees in their personal and professional growth.

    We provide opportunities for networking, mentoring and personal and career development across demographic and geographic groups.

    In 2014, these groups were responsible for a broad range of personal and professional activities including, guest speaker thought leadership, elder care, nutrition for children, stress awareness day, language classes and religious and cultural celebrations to name a few.

    Interested in giving back?

  • Volunteerism, philanthropy, sound business practices and ethics in addition to a conservation-minded approach to protecting the environment;
  • all are integral to Northern Trust's culture of caring and form the foundation of our corporate social responsibility (CSR).

    All employees are given 2 days paid leave to volunteer and support. Take a look our CSR report on our careers site to find out more.

    About Northern Trust :

    Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally.

    With 130 years of financial experience and nearly 20,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

    Working with Us :

    As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability.

    Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!

    We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.

    We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and ethical companies.

    Build your career with us and apply today!

    Want to learn more about our company? Visit

    We are a leading global financial institution- Click here to check out our company accolades!

    As Northern Trust is a financial organisation; all new employees will be required to undergo a criminal record check.

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