Operations Support Analyst
IGT
Leudelange, LU, L
il y a 3j

IGT (NYSE : IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital.

Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth.

We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.

IGT has approximately 10,500 employees. For more information, please visit .

Role

Operations Support Analyst

We are looking for an Operations Support Analyst to support ongoing operations and projects, both to internal and external customers.

You will be supporting internal Quality Assurance as well as Customer Acceptance Testing and AT and providing documentation.

Due to our international structure, IGT provides you with a challenging multicultural environment where you can use your initiative and contribute to the realization of the company’s targets.

IGT strongly believes in personal development and invests continually in training and coaching.

Responsibilities

  • Operate the lottery systems
  • Make recommendations regarding improvements for operating systems, software, infrastructure and procedures
  • Prepare and verify Computer Operations documentation and checklists.
  • Service Providers Management : verify external providers charges against signed contracts.
  • Interface with Services Project Manager and customer staff as appropriate during projects.
  • Provide support to QA and CAT phases of projects.
  • Provide operations mentoring and support to customer's operations staff where required.
  • Provide a Field service support.
  • Provide 24 hour front-line operations support where needed.
  • Respond accordingly during system emergencies to minimize financial penalties.
  • Incident management : investigate incidents in the production environment, develop incident reports and other follow-up items to the customer base, working mainly with remote engineers.
  • Perform specialist training as required.
  • Qualifications :

  • Minimum education : High school degree in Computer Science.
  • Years’ Experience : Minimum 2-3 years’ experience with System administration and a good track record of customer support experience.
  • Must be competent in key areas such as Linux / Windows / SQL. Knowledge of ITIL practices is a plus.

  • Languages : Fluent in French & English.
  • Other skills : must be flexible, autonomous, take initiatives, stress resistant, capable of prioritizing tasks & manage constant changes and multiple different tasks, able to work with remote teams.
  • Expected Role Behaviour

  • Drive results to achieve high-quality work results regardless of work complexity
  • Build collaborative relationships both internally and externally
  • Decision making to identify and understand situations; identify opportunities to proactively resolve
  • Personal energy to proactively address situations and adopt a positive approach; resilience in front of change and obstacles
  • Self-leadership to continuously learn and develop yourself
  • Foster innovation
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