Assistant Department Head I Client Service -Alternatives
Brown Brothers Harriman
il y a 11j

As an Assistant Department Head I you will participate as part of the Senior Management Team overseeing operations of the Client Service business line to ensure that high quality service standards are met and maintained.

The position applies functional expertise, leadership, initiative, creativity, and management skills including delegation and the ability to instill enthusiasm and commitment among team members.

The position's emphasis is on tactical execution of department strategy, policies and procedures.

Key Responsibilities :

1. Client Service and Relationship Management

  • Leads by example in establishing a culture of providing superior service to BBH's clients
  • Builds and maintains strong internal and external business relationships
  • Forms Strategic Partnerships -
  • Cultivates strategic internal and external partnerships providing resources and expertise to maximize business success.
  • Defends and protects core revenue streams through the oversight of exceptional service delivery
  • Collaborate effectively with internal client groups to execute department strategy. Participate in and / or lead client visits, presentations, walk through and other sales & client retention activities.
  • 2. Risk Management and Control

  • Ensure compliance to all accounting, financial reporting and custody operational procedures
  • Monitor operational issues and follow through on effective problem resolution with management of supporting departments
  • Ensure the smooth, effective operation of the department including : compliance to all accounting, financial reporting, custody and operational procedures, proper product and service delivery, proper escalation and resolution of high exposure items, and maintaining proper standards and controls.
  • Technology and Innovation
  • Seeks to add increased efficiency within the operation through the use of technology while maintaining a high degree of client satisfaction
  • Develop and maintain a culture of results oriented, continuous process improvement.
  • 3. People Management / Leadership

  • Assist Department Head with ongoing project management and act as a professional voice for the department and firm as a whole
  • Oversee the supervision of staff members through appropriate recruiting, training, performance management, and succession planning.
  • Ensures selective selection, development, and retention of highly qualified, strong performing team members
  • Participate in the interview and selection process to attract highly qualified, high potential candidates to the Firm.
  • Establish challenging performance standards
  • Participate in salary and bonus planning for department
  • Actively manage staff performance and progressive discipline process for employees who fail to meet expectations.
  • Delegate effectively by clearly communicating objectives, standards, responsibilities, and milestones while holding individuals and teams accountable for achieving results.
  • Implement strategy by communicating powerful, coherent messages about how to leverage strategic vision to deliver a competitive advantage.
  • 4. Resource Management

  • Ensures the most effective use of the firm's resources (financial; people; technical) through careful planning, analysis, and control
  • Qualification :

    1. Education level and / or relevant experience(s)

  • BS in a business degree program, and / or equivalent work experience MBA preferred
  • At least 8 years of combined Global Fund Accounting, Financial Reporting and Custody Experience
  • At least 5 years of progressive supervisory experience with managing multiple client relationships
  • Experience working on system implementation projects
  • 2. Knowledge and skills (general and technical)

  • Ability to motivates Team to perform and deliver high level of Client Service
  • Communicate openly and sincerely and conduct oneself with the highest respect for the client and all BBH support areas
  • Strong client communication skills and effective presentation skills
  • Ability to manage and implement change
  • Ability to manage multiple priorities
  • Ability to think and work independently
  • Effective written and oral communication skills, particularly the ability to handle presentations of project plans, business cases, and solutions.
  • Desire to improve operational procedures Ability to coordinate cross office initiative
  • Ability to anticipate potential problems and respond effectively
  • What You Can Expect At BBH :

    If you join BBH you will find collaborative environment that enables you to step outside your role to add value wherever you can.

    You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, to take on new challenges, to maximize your potential and reinvent yourself without leaving the firm.

    We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program, which emphasizes good health, financial security, and peace of mind.

    Ultimately, we want to provide you with a position which, at the same time, is both rewarding and allows for a balanced professional and personal experience at every stage of your career.

    We, here at BBH, focuses on more than just the financial and business thrive. Through our BBH Cares program we offer volunteering opportunities giving you the opportunity to give back to your community and to help transform the lives of others.

    Full timeLuxembourg

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