Client Change Practice is a global group within Client Delivery Solutions responsible for the management of significant client projects.
The team operates globally in London, Chicago, Dublin, Limerick, Luxembourg, Basel, Hong Kong, Bangalore and Australia, and covers a broad range of products and services across Middle Office, Fund Accounting, Transfer Agency, Custody and Hedge Fund Services.
The Client Change Practice group works closely with Clients, Client Implementations, Technology, Operations, Relationship Management and Product to deliver effective change management from change initiation through to implementation and benefits realisation.
The group is responsible for programme management, project management and client change as well as business consultancy and business analysis, brought about by strategic direction, client’s changes, industry regulations and / or operational efficiency directives.
This is an exciting and rapidly growing area of the business with a significant pipeline of activity.
The individual must demonstrate a high-level project management, analytical, consultative and decision making skill set as well as excellent client focus and proactively maintain and implement best practice policies and procedures within the function
Project Implementation / Execution
Focusing on client-initiated projects of all types; defining, coordinating and delivering development and process enhancements according to agreed specifications and in accordance with the project lifecycle
Work closely with Clients, Business Partners and Consultants to analyse, scope and document improvements following required SDLC / BPLC guidelines
Prepares and maintains the overall project plan, manage deliverables against project plan, tracking overall progress and deliverables as milestones in adherence to project standards and governance lifecycles;
manages the review and sign-off for deliverables
Ensure all BRDs are well documented / detailed and responded / approved in a timely manner.
Identifies, documents and actively manages Risks, Issues and Dependencies; escalates as appropriate to program management with requested solutions
Demonstrate strong leadership and communicating effectively with different business units at all levels when managing process improvement initiatives
Documents stakeholder matrix, ensure project updates are routinely and effectively communicated to clients, business partners and vendors, demonstrating strong communication, client focused and vendor management skills
Maintain a general working knowledge of all Teams within business unit, applications utilised, and Partner areas that interface with the business unit and a detailed knowledge and understanding of the areas they are personally involved in
Ensure all projects are delivered on a timely manner, within budget, and the procedures generated are robust for operational staff and that the project has met its objectives
Independently manage a variety of large and complex client projects, providing guidance and leadership to Business Partners and Consultants
Elicitation of client and business need through structured interviews and information gathering sessions. Document clearly defined business requirements and validation with the client and business partners with timely sign off, including clarity on agreed scope and items not in scope
Traceability of requirements from scope through to User Acceptance Testing
Liaison with business and technology partners (internal and external)
Responsible for user test planning and execution by defining UAT test strategy, scenarios and framework to guide SMEs through effective UAT script writing, test execution
Consistently escalating issues, risks, progress to ensure appropriate and effective mitigation
Facilitate Process Improvements
Proactively identify and / or implement productivity and other process improvement enhancements to gain efficiencies, increase client satisfaction and / or reduce costs
Develop and implement a scalable operating structure for the business considering global implications and benefits
Undertake cost benefit analysis and see through to benefits realisation. Ensure business requirements are well defined and documented and UAT is completed in a timely manner with appropriate supporting evidence
Proactively monitor input from other business areas and identify ways in which to improve feedback and input into the project process
Complete and review all required SDLC documentation, testing, and assist w / implementation and rollout
Design / develop and review procedures and / or reports based on process changes
Skills / Experience
Significant experience working within Asset Servicing with a highly detailed understanding 2+ areas of the following Business’ : Fund Accounting, Transfer Agency, Investment Operations Outsourcing (Middle and Back office) and Custody
Significant experience of Project Management and Business Analysis within Asset Servicing / Investment Management
Significant experience of project managing a large programme of change for Clients or Senior Sponsors
Proven track record of delivering change programmes successfully (both technical and business projects)
Communicate at a Sr. Level audience to help drive decisions
Establish, build and maintain strong and effective working relationships at all levels across the organisation and also externally to clients
Excellent interpersonal and consultancy skills
Document requirements to a granular and IT specific level, plan project resources and timeframes, manage IT and UAT resources to successful project completion
Excellent organisational and time management skills with the ability to work effectively to multiple competing deadlines
Excellent attention to detail
Strong MS Project skills, also MS word, Excel, MS Project PowerPoint, and MS SharePoint
Degree educated preferred. Excellent analytical and problem solving skills
About Northern Trust
For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity.
From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally.
We serve the world’s most-sophisticated clients from sovereign wealth funds and the wealthiest individuals and families, to the most-
successful hedge funds and corporate brands.
We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology.
And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.
As of March 31,2019, Northern Trust Corporation had :
$10.9 trillion in assets under custody / administration
$8.2 trillion in assets under custody
$1.2 trillion in assets under management
$122 billion in banking assets
As Northern Trust is a financial organisation; all new employees will be required to undergo a criminal record check.