Onsite Support
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source : Moovijob

INTRASOFT International, a leading European IT solutions provider, is seeking inspired professionals for Luxembourg to cover the following opening, An Onsite Service Desk Specialist in our Team.

Role purpose

The Service Desk Agent provides support for basic incident resolution and service request fulfilment. Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer.

Responsibilities include initial incident / request assessment, troubleshooting, and resolution of incidents and service requests.

In addition, this particular role will provide desk-side support at the users location

Job responsibilities

  • Log incidents;
  • Categorise and prioritise incidents;
  • Diagnose and resolve incidents;
  • Close incidents; Escalate incidents;
  • Incident ownership and communication throughout the lifecycle of the incident;
  • Handle in policy and out of policy service requests;
  • Intervene onsite at the (temporary) user location;
  • Execute IMACD tasks;
  • Initiate requests for authorisation of service requests;
  • Managing lifecycle (IMACD) events for workstations;
  • Performing moves of IT equipment - desktop computers, monitors, laptops, printer;
  • Image Management;
  • Hardware and Software Support. Technical and specific skills / Experience
  • Knowledge of end user HW / SW;
  • Experience in hardware repair.
  • Personal Characteristics

  • Good when communicating and having presentations (interactions with users)
  • Able to work and communicate effectively in a multi-cultural environment
  • Able to work both independently and as a strong team player
  • Customer - oriented with strong attention to detail
  • Expressing a Pan-European mind-set
  • You will get

  • Competitive compensation package
  • Continuous learning (with the most modern methods), and fast career growth
  • Interesting and challenging work within large-scale projects
  • International dynamic, fast-paced working environment
  • Opportunity to work in a diverse environment with talented colleagues
  • Please submit your CV in English
  • All applications will be treated as strictly confidential.

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