Customer Service Coordinator (m/f)
Kuehne Nagel
Contern, LUXEMBOURG
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We are looking for a Customer Service Coordinator to join our team in Contern, Luxembourg! Your Role The Customer Service Coordinator acts as centralized and primary interface / helpdesk between our customers, the KN Logistics departments and the suppliers.

Your Responsibilities Acting as primary interface between the representatives of the customer, suppliers, the team leader and the department head and for other Kuehne + Nagel parties (e.

g. Warehousing, Airfreight, Overland, etc.) handling this customer.Preparation, participation and follow up of QBR meetings with the customerSupport and monitor implementation of corrective actions, new projects and continuous improvement projectsPreparation and handling of invoicing activities for the customer according to department regulations.

Back-up function for Team LeaderHandling of Forwarding Sub Ledger (FSL) in regards to the customerTraining and coaching of new employees / traineesPreparation of KPI statistics and delivering input to team leader for annual evaluation of employeesPlan, align and approve (Primion First Level) Absences (Holidays, Flexitime) for team members within area of responsibility.

Your Skills and Experiences Apprenticeship in logistics and / or similar working experienceExperiences in logistics or relevant industriesGood experience in the Customer Service business and strong affinity with required customer standardsKnowledge about transport / logistics processesLanguage skills : German and English, basic knowledge in FrenchFamiliar with IT systems (MS Office etc.

Minimum KNPS White Belt, preferred KNPS Yellow Belt.Soft skills : ability to work in a team, flexibility, stress-resistance , take responsibility

Good Reasons to Join We offer a challenging opportunity within an international environment as well as an attractive and performance-related salary.

Located at the very heart of Europe, and as such the ideal starting place to travel in Europe, Luxembourg is the only Grand Duchy left in the world.

The country is known by its diversity, amazing nature and beautiful castles. Internationality is for sure one of the most interesting facts about Luxembourg if you work here, you will come into contact with many different cultures, which is always beneficial for your international career development.

47 % of the population are foreigners and come from 175 countries. Kuehne + Nagel in Luxembourg was founded in 1970 and currently has around 700 employees with over 30 different nationalities.

Our head office is located in Contern, an industrial zone in the south-eastern part of Luxembourg (appr. 15min by car from Luxembourg / Luxemburg City Center).

You can easily reach our offices by car via the highways from Germany (direction Trier / Saarbrücken), France or Belgium as well as by bus or by train from Luxembourg City and Trier.

Note : Condition for the conclusion of an employment agreement in the above-mentioned role is the provision of an up-to-date (not older than 3 months) certificate of good conduct as per legislation of 23 July 2016.

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