Relationship Manager Native level of English (M/F)
BGL BNP Paribas
Luxembourg
il y a 5j

Your mission

The Relationship Manager (RM) prime responsibility is to :

  • Activelymanage and develop the relationship of an assigned client base
  • Assumethe back-up role of a team mate
  • Maintainexisting revenue and improve direct contribution
  • Managethe organic development of the account, e.g. new fund launches and serviceexpansion with Client Visionupdates interms of revenues
  • Fullownership of KYC / AML documentation for all clients under management
  • Negotiation of the agreements with the support ofthe legal team
  • Participation to the Board meetings of the funds
  • Follow up of the credit lines requests
  • Define and update Client relationship governancewith Client Lines heads or local liaisons, the GRMs and with the Client Team ifany
  • Plan and organize regular Client meetings andvisits with detailed agendas and call memos in Client Vision
  • Be the key contact for theClients assigned in what concerns the overall relationship with BP2S(communication in and out)
  • Bepart of the escalation process for Clients in respect of BP2S service deliveryissues, e.g. at the point at which the issue becomes a threat to therelationship
  • Organize an effective teamwork with his / her Client Services Manager (CSM) and work alongside RelationshipManagement to deliver a consistent and professional image of our service anddepartment
  • Activelyidentify cross selling opportunities and contribute to the Sales effort byidentifying new business opportunities in or outside the Client base
  • Yourprofile : Education :

    Education :

  • University degreeor equivalent in accounting, banking, business administration
  • ProfessionalExperience :

  • Minimumof 10 years’ experience minimum in the securities services business (fundadministration, transfer agency, custody, middle / back-office of an investmentmanager or an investment bank)
  • Successfulexperience in client relationship management
  • BehaviouralSkills :

    Ability to collaborate / Teamwork

    Decision Making

    Personal Impact / abilityto influence

    Attention to detail / rigor

    Organizational skills

    Active listening

    Communication skills - oral& written

    Client focused

    Ability to share / pass onknowledge

    Ability to synthetize / simplify

    Creativity & Innovation / Problem solving

    TransversalSkills :

    Ability to understand,explain and support change

    Analytical Ability

    Ability to manage a project

    Ability to develop andadapt a process

    Ability to anticipatebusiness / strategic evolution

    Ability to set up relevantperformance indicators

    Ability to conduct anegociation

    LanguageSkills :

    English native speaker

    Fluent in French

    Any other language (German or Spanish) would be an advantage

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