Network Engineer (L2)
NTT Ltd.
Capellen, Luxembourg
il y a 5j

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?Their primary objective is to ensure zero missed service level agreement conditions. The Network Engineer (L2) focuses on first line support for standard and low complexity incidents and maintains the Networking environmental and monitoring equipment.

Working at NTT 1. Monitor infrastructure remotely. 2. Ensure that the assigned infrastructure at the client is configured, installed, tested and operational.

3. Investigate first line support calls assigned and identify the root cause of incidents and problems. 4. Ensure the efficient and comprehensive resolution of incidents and requests.

5. Report and escalate issues to 3rd party vendors if necessary. 6. Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures.

7. Perform the necessary hand over procedures in cases where shift work is required. 8. Produce breach and other reports to identify failures and short-comings.

What will make you a good fit for the role?Standard career level descriptor for job level :

  • Seasoned and experienced professional
  • Has full understanding of specialisation area
  • Resolves wide range of issues in creative ways
  • Fully qualified, career level, career journey-orientated
  • Uses good judgement in selecting tools and methods to solve problems
  • Networks with senior internal and external people in own area of expertise
  • Receives little instruction on day-to-day work, receives general instructions on new assignments
  • Typically requires demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree;
  • or a PhD or equivalent degree without experience; or equivalent work experience

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