Client Service Manager
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HSBC Holdings plc, the parent company of HSBC, is headquartered in London.

HSBC serves customers worldwide from offices in 66 countries and territories in our geographical regions : Europe, Asia, North America, Latin America, and Middle East and North Africa.

With assets of $2,659bn at 31 March 2019, HSBC is one of the world’s largest banking and financial services organisations.

  • HSBC provides a comprehensive range of financial services through four global businesses : Retail Banking & Wealth Management;
  • Commercial Banking; Global Banking and Markets; and Global Private Banking.

    The HSBC Group in Luxembourg is a significant employer and operates several businesses including asset management, securities services, private banking and corporate banking.

    For our securities services activities in Luxembourg, we are currently looking to recruit a : Client Service Manager Permanent contract Role and Responsibilities : The role of the Client Service Manager is focused on ensuring our service meets our client’s needs.

    For this role the successful candidate will require to work closely with our Global Distribution and Transfer Agency (GDTA) teams as the services being provided to the client from Luxembourg will primarily be GDTA, however the candidate may in the future also be required to look after the service delivery for Custody or Fund Administration activities.

    As well as interfacing with the local GDTA teams, due to the global nature of this client it will require working with other HSBC locations to ensure a consistent, cohesive client management model is in place.

    In addition, you will be the clients’ escalation point for any support required on daily complex or cross-departmental operational matters as well as, but not limited to, specific product development requests.

    You will organise regular service review meetings with the client covering all aspects of the Luxembourg based business.

    This will require teamwork, negotiation and enthusiasm in what will be a continually changing environment.

  • Professional skills and experience : Bachelor's Degree or equivalent professional qualification, preferably in Banking or Finance;
  • Minimum of 5 years relevant management experience in the area of Transfer Agency, however Fund Administration and Custody knowledge would also be an advantage covering either Traditional or Alternative Investment strategies;
  • A track record of building strong relationships with large scale Investment Management Companies would be an advantage; Strong leadership skills with an ability to motivate and develop a group of high performing individuals;
  • An ability to communicate effectively, both written and verbal, with strong inter-personal skills; Excellent verbal and written communication and presentation skills with ability to deal with internal audiences as well as clients and intermediaries at senior level : Strong organisational skills and able to work under pressure, managing multiple deadlines, with a commitment to service quality;
  • Experience of dealing directly with Senior Management at a client level and other third parties; Fluent English essential, knowledge of German or other European languages would be a definite advantage.

    If you want to work in our challenging and multicultural environment and be part of a global team, please send your application letter and curriculum vitae (in English) to jobs.

    lu HSBC in Luxembourg strives for true diversity in its workforce and as such we are an equal opportunities employer and positively encourage applications from all suitably qualified candidates.

    Please note that due to the volume of applications received, we will acknowledge your application only if we wish to proceed to interview.

    If you have not received a response within 4 weeks your application has not been successful.

    Please also note that every selected candidate will have to provide us with a valid criminal record check in due time.

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