IT Analyst (M/F) – CDI
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source : Moovijob

A real challenge in an international high-tech environment

EBRC is an undisputed leader in Luxembourg and in the Greater Region. Its integrated "Data Centre, Cloud and Managed Services" have made it a reference model in Europe with the aim of becoming a center of excellence and confidence in the management of sensitive information.

In the development of its Trusted Services Europe , EBRC is looking for an :

IT Analyst (M / F) - CDI

As a member of an international team, your mission will be to :

You will join the "Client Care Centre EBRC" in order to offer a secure and high quality service to our customers.

You will ensure the monitoring of the solutions offered to Customers and guarantee a prompt first-line response as an informed analyst.

The main tasks involve :

  • Supervising the Monitoring consoles of technical equipment;
  • Identifying and diagnosing incidents;
  • Managing Customer requests;
  • Coordinating their processing with 2nd and 3rd levels of support
  • Ensuring their monitoring through to closure with a view to ensuring Customer satisfaction;
  • Ensuring appropriate operational communication for Customers and contributing to operational reporting;
  • Implementing and monitoring daily management tasks;
  • Contributing to the improvement of monitoring and tools.
  • Your profile :

  • Second-year university level in the IT field;
  • Responsive and Customer-Service oriented;
  • Writing and communication skills in French and English;
  • Analytical spirit and structured approach;
  • Familiarity with ITIL standards;
  • First successful experience in a similar role.
  • Sound knowledge of computing (good all-rounder), any certification would be an asset (Windows, Linux, Networks, etc.).
  • Dynamic and creative you particularly enjoy teamwork and are driven by a sense of customer service.
  • Available and flexible you are prepared to work the hours that enable EBRC to ensure a continuous service (24 hours) EBRC offers you the opportunity to join a company with high growth potential.
  • This position is also open to disabled persons.

    EBRC offers you the opportunity to join a company with strong growth potential.

    You will enjoy a large autonomy to participate in the development of the ICT environment.

    This role is open to applicants with disabilities.

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