The EU Seller Services team is seeking a Sr. Program Manager to play a key role in advancing shipping solutions for our Marketplace Sellers in In France and other EU countries .
With Seller Fulfilled Prime, Sellers in Amazon’s Marketplace can make their products eligible for the Prime badge while fulfilling orders from their own warehouses.
Enabling this option for Sellers while upholding Amazon’s high standard for the Prime customer experience requires fast and reliable shipping services.
In this role, you will manage and develop our relationships with commercial carriers providing services to Amazon Marketplace sellers and support technical and operational integrations between Amazon and commercial carriers.
You will join a dynamic team delivering initiatives with tremendous growth potential. The role requires a high level of interaction and synergy with country business teams, global Product Management teams, EU Transportation Operations and the EU finance and leadership teams.
You will also interact frequently with Sellers to inform ongoing development of transportation solutions for Amazon Marketplace sellers.
The position will be based out of Luxembourg and work with FR and other EU country team on carrier management for expanding our SFP carrier portfolio and products .
This role places you at the intersection of evolving two of Amazon’s life partners Prime and Marketplace (see our 2015 Letter to Shareholders to learn more)!
Manage the network of carriers delivering shipments from sellers on the Amazon Marketplace to customers, including those supporting the Seller Fulfilled Prime program
Manage business operations and performance reviews of transportation solution providers
Maintain and develop SLA’s with carriers / logistics providers through daily management and process improvements, e.g. through Kaizen projects
Drive delivery performance & Speed improvements with carriers (on time delivery, defect rate, etc.)
Own weekly and monthly reporting on the state of the initiatives and programs you own
Engage carriers in analysis of existing network topology of Seller locations and line hauls to pursue changes to improve speed and utilization
Drive and support improvement initiatives for outbound and returns transportation costs
Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns
Identify and pursue opportunities to add new services and features to improve the Customer and Seller experience and growth Prime selection.
Work with carriers to complete business requirements documents for integration to Amazon’s Buy Shipping Service (a marketplace for Sellers to purchase shipping services)
Gather requirements and engage with carriers and product teams to implement new features and functions
Degree in Logistics, Supply Chain, Business, Engineering, Economics, Science, or related discipline
Experience in vendor management and service level management
Strong analytical / quantitative skills and ambition to develop these further
Excellent track record managing KPIs, improving service levels and customer experience
Experience in carrier / service provider negotiations and management in fulfillment, transportation or supply chain
Experience launching new transportation services or features in collaboration with Technology and Operations functions
Excellent communication skills in English (written and verbal)
History of teamwork and willingness to roll up one’s sleeves to get the job done
Desire to work in a fast-paced, challenging environment
Collaborate seamlessly with multiple stakeholders - External or Internal
French language fluency is mandatory for this role along with English as common business language .
Experience with e-commerce, commercial carrier services, or retail supply chain & logistics
Experience in 3P logistics or Transportation carrier management role
Experience in logistics procurement and negotiation
Experience managing projects or launching products across multiple countries
Experience in Metrics management