Inter. Rep, Client Processing
Luxembourg, Luxembourg, Luxembourg
il y a 6j


This role involves the administration of Transfer Agency Services. The primary objectives of the role of a Junior Administrator are quality customer service and communication, maintenance of shareholder register, anti-money laundering requirements and other daily administrative tasks.

Responsibilities Core Responsibilities

  • Deliver high quality service to customers, both internally and externally, through timely and accurate completion of all tasks assigned.
  • Ensure any queries from shareholder and clients are handled in a professional way and a professional relationship is maintained with the client at all times.

    Ensure the shareholder telephone line is answered professionally within 3 rings.

  • Timely completion of work allocated by your Supervisor in an accurate fashion and within agreed deadlines.
  • Completion of daily checklists accurately for all tasks assigned to you.
  • Prepare any weekly / monthly reporting required, and pass on to the Supervisor for review.
  • Ensure all paperwork is filed on a daily basis in an organised manner to facilitate easy retrieval and review when necessary.
  • Keep Supervisor informed of any issues that may affect the completion of your duties within the agreed deadlines as soon as they arise, to ensure prompt resolution.
  • Notify Supervisor of any shareholder or client complaints as a matter of urgency.
  • Participate in the completion of Incident Reports within the timeframe as laid down in the Departmental Procedures.
  • Provide holiday and sick leave cover for other team members as required by Supervisor.
  • Actively participate at team meetings
  • Adhere to BNY Mellon standard procedures and controls in accordance with the relevant Transfer Agency Departmental Procedures Manual.
  • Become familiar with and adhere to all corporate policies and procedures including the HR Manual and the Clear Desk policy.
  • Ensure completion of all Web Based regulatory training within agreed timeframe. Dealing Team Specific
  • Effectively monitor incoming trades to Client Funds to include those coming via fax, post, trade platforms and file transfers.
  • Receive telephone deals and record details accurately in telephone deal book before passing to Supervisor for call back.
  • Monitor Babel system for trade flows and user intervention queues as required.
  • Complete daily Fax Log check when requested, in order to verify that all trades received via fax have being processed correctly.
  • Participate in the completion of the daily trade capture reconciliation process.
  • Input deals received from investors timely and accurately to the TA system in line with Departmental procedures. Ensure late trades or partial trades are escalated to your Supervisor immediately.
  • Generate all daily dealing reports timely and accurate and pass to Supervisor for review and authorization.
  • Prepare any weekly / monthly reporting required and pass to the Supervisor for review.
  • Prepare daily prediction and intra-day cash flow reports to clients and Fund Managers for review by your Supervisor.
  • Input prices and factors to the TA systems accurately and print off relevant reports. Pass to the Supervisor for review and authorization.
  • Print off and arrange dispatch contract notes by fax, email or post as required under client service level agreement (SLA).
  • Accurately prepare and file all daily dealing packs in preparation for offsite dispatch.
  • Qualifications

    Skills / Knowledge Essential skills :

  • Very good level of English. Any other language is an advantage
  • Oral and written communication skills.
  • Ability to multi-task and meet deadlines.
  • Customer service focus and delivery.
  • Numerical ability and analytical skills.
  • Self-motivation skills and the ability to work independently as well as part of a team.
  • Interpersonal skills.
  • Accuracy and Attention to Detail. Desirable knowledge :
  • At least 6 / 12 months experience in the Fund Administration Industry would be desirable
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