This role involves the administration of Transfer Agency Services. The primary objectives of the role of a Junior Administrator are quality customer service and communication, maintenance of shareholder register, anti-money laundering requirements and other daily administrative tasks.
Responsibilities Core Responsibilities
Deliver high quality service to customers, both internally and externally, through timely and accurate completion of all tasks assigned.
Ensure any queries from shareholder and clients are handled in a professional way and a professional relationship is maintained with the client at all times.
Ensure the shareholder telephone line is answered professionally within 3 rings.
Timely completion of work allocated by your Supervisor in an accurate fashion and within agreed deadlines.
Completion of daily checklists accurately for all tasks assigned to you.
Prepare any weekly / monthly reporting required, and pass on to the Supervisor for review.
Ensure all paperwork is filed on a daily basis in an organised manner to facilitate easy retrieval and review when necessary.
Keep Supervisor informed of any issues that may affect the completion of your duties within the agreed deadlines as soon as they arise, to ensure prompt resolution.
Notify Supervisor of any shareholder or client complaints as a matter of urgency.
Participate in the completion of Incident Reports within the timeframe as laid down in the Departmental Procedures.
Provide holiday and sick leave cover for other team members as required by Supervisor.
Actively participate at team meetings
Adhere to BNY Mellon standard procedures and controls in accordance with the relevant Transfer Agency Departmental Procedures Manual.
Become familiar with and adhere to all corporate policies and procedures including the HR Manual and the Clear Desk policy.
Ensure completion of all Web Based regulatory training within agreed timeframe. Dealing Team Specific
Effectively monitor incoming trades to Client Funds to include those coming via fax, post, trade platforms and file transfers.
Receive telephone deals and record details accurately in telephone deal book before passing to Supervisor for call back.
Monitor Babel system for trade flows and user intervention queues as required.
Complete daily Fax Log check when requested, in order to verify that all trades received via fax have being processed correctly.
Participate in the completion of the daily trade capture reconciliation process.
Input deals received from investors timely and accurately to the TA system in line with Departmental procedures. Ensure late trades or partial trades are escalated to your Supervisor immediately.
Generate all daily dealing reports timely and accurate and pass to Supervisor for review and authorization.
Prepare any weekly / monthly reporting required and pass to the Supervisor for review.
Prepare daily prediction and intra-day cash flow reports to clients and Fund Managers for review by your Supervisor.
Input prices and factors to the TA systems accurately and print off relevant reports. Pass to the Supervisor for review and authorization.
Print off and arrange dispatch contract notes by fax, email or post as required under client service level agreement (SLA).
Accurately prepare and file all daily dealing packs in preparation for offsite dispatch.
Skills / Knowledge Essential skills :
Very good level of English. Any other language is an advantage
Oral and written communication skills.
Ability to multi-task and meet deadlines.
Customer service focus and delivery.
Numerical ability and analytical skills.
Self-motivation skills and the ability to work independently as well as part of a team.
Accuracy and Attention to Detail. Desirable knowledge :
At least 6 / 12 months experience in the Fund Administration Industry would be desirable