Employee Experience Lead
Fidelity International
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About the Opportunity

Job Type : Permanent

Department Description

Human Resources at Fidelity supports the business to ensure the effective management and development of the talent in our organisation.

This involves having oversight of all aspects of human capital management, which includes a number of areas of expertise working together collaboratively - talent acquisition, talent management and development, compensation and benefits, employee relations and HR business partnering, as well as change management.

The Employee Experience Team sits as part of the Global Talent Team. The global team is responsible for : Employee Engagement, the Employee Value Proposition, Corporate Citizenship, Wellbeing and Diversity & Inclusion.

We want everyone to have a fantastic experience with Fidelity. We are working to build an inclusive culture where our values and behaviours are lived, the voice of our employees is valued, wellbeing is supported, and diverse thinking can flourish.

We work as a close global team and support each other across teams, geographies and business areas.

Purpose of your role

  • We want everyone to have a fantastic experience through all stages of their career journey with Fidelity and to feel : curious about their career;
  • valued as an individual; proud of their impact; and part of the progress we are making together.

    We have recently introduced Feel Fidelity, our new employee experience, and your role will be key to its successful delivery and ongoing realisation.

  • As a deputy to the Head of Employee Experience, you will be responsible for : managing the implementation, embedding and measurement of Feel Fidelity (our Employee Value Proposition);
  • shaping, managing and enhancing our Listening Strategy to build a culture that is responsive to feedback from our people;
  • and providing day-to-day supervision for the D&I Team’s activities. You will also work collaboratively with the Employee Experience Team to contribute to broader efforts to enhance the Feel Fidelity attributes.

    You will operate at both the strategic and operational level and will collaborate closely with the wider Talent Team, stakeholders across all HR and Communications teams within CPO, and global Business Managers.

    This role reports to the Head of Employee Experience, who is based in the UK.

    Key Responsibilities

  • Manage the implementation of Feel Fidelity across CPO, including contributing to the mapping of employee journeys, the refresh of Moments that Matter and the development of employee personas
  • Lead the Feel Heard programme to gather and report on employee feedback at all stages of the employ
  • Actively engage with relevant stakeholders to embed employee insights into their people and talent strategies
  • Lead the transition to a new employee listening (survey) tool, including managing relationship with third-party vendors
  • Support the Feel heard action planning groups to consistently develop and implement effective action plans in response to employee feedback
  • Provide day-to-day supervision and guidance for the D&I Team’s activities and communications
  • Support dynamic working by coordinating People Experience workstream meetings and activities
  • Develop, report and build stories on employee experience metrics, e.g. Listening Strategy, Glassdoor, Feel Fidelity metrics
  • Keep up to date with best practice in the market on employee engagement and share insights with HR
  • Experience and Qualifications Required

    We are looking for individuals with the following experience and skills :

  • Ability to work at both a strategic and operational level
  • Strong collaboration, influencing and stakeholder management skills
  • Experience working in a matrixed, global and multicultural organisation
  • Understanding of best practice around employee engagement, diversity and inclusion
  • Proven track record in developing and delivering successful employee-focused initiatives
  • Strong project management and planning skills
  • Experience of managing third party vendors to deliver critical outputs
  • Ability to analyse and report on a range of quantitative and qualitative data to generate insights that drive action
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