Service Operations Manager (m/f)
Heisdorf-sur-Alzette, LU
il y a 4j
source : Monster


Experis is currently looking for a Service Operations Manager (m / f) on behalf of a client based in Luxembourg.

Your responsibilities Responsible for the BAU business, you are responsible for providing customers and staff with global technical support and is accountable for managing day-to-day technical operations while ensuring overall efficiency.

You are therefore responsible for both the efficiency of day-to-day operations and for providing strategic leadership that optimizes the support model.

  • Coordinate the implementation of IT projects while developing the organization's IT processes and service operations.
  • Maintain constant communication by developing relationships with various teams and stakeholders for effective implementation.
  • Actively pursue strategic and operational objectives .
  • Lead and manage operational SLAs and performance (incidents, requests, problems, changes) to ensure a flawless service level.
  • Motivate staff by setting and achieving challenging goals; be persistent in overcoming obstacles.
  • Leading change management and risk management.
  • Your profile

  • Experience in team management and strong client management skills .
  • Significant project management experience .
  • Leadership and problem-solving skills.
  • Strong organizational skills and internal commitment to complete tasks.
  • Understanding of policy, planning and strategy.
  • A global vision that allows you to create, implement and enforce processes and procedures for the operation of services.
  • Desire to add value to service support teams.
  • Client’s offer

  • A long-term mission inside a huge Institution.
  • An attractive package in line with your expertise.
  • A challenging environment that will allow to practice your taste for IT.
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