INTRASOFT International, a leading European IT solutions provider, is seeking a professional to cover the following opening : Windows Engineer (m / f) Role purpose Windows Engineers are part of the second / third level support.
Engineers must demonstrate technical competence, maintain and manage critical infrastructure / systems and ensure the highest level of availability, performance and security.
The team of engineers shall collectively possess the technical skills (e.g. FIM, MIM, SCCM, AD, ADFS, File and print server Management, Exchange Server Management, etc.
to be able to cover the entire scope of technologies described in Section 4.8 Microsoft Server Applications Engineering Services (onsite continuous).
This role will also be called upon to assist application developers and all operational teams. The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below. Job responsibilities
Focus on continuous improvement, automation and keeping systems running with optimal effectiveness and efficiency;
Manage the resolution of IT incidents and fulfilment of service requests as applicable;
Provide assistance for other processes such as release management, change management support etc. ;
Play a key role in troubleshooting incidents (including indicators or precursors) in a timely manner, and coordinate changes between internal infrastructure teams and development teams;
Document processes and procedures and keep relevant infrastructure documentation up-todate;
Provide assistance in guiding users in formulating requirements, provide advice on alternative courses of action and conduct feasibility studies;
Provide technical leadership for the integration of requirements, design, and technology;
Conduct evaluations, testing and integration of new operating systems, drivers and patches. Required qualifications
1 to 2 years of professional experience in a similar function;
Good command of English and French languages;
Experience in installing configuring, maintaining and troubleshooting Windows based environments;
Experience with virtualization (VMware, Hyper-V, etc.);
Problem solving skills;
Flexible and stress resilient;
Attention to detail;
Ability to work in a co-operative way;
Knowledge of ITIL processes, ticketing systems and CMDB;
Experience with multiple scripting languages (as a minimum good level of Microsoft Windows PowerShell is required);
Ability to operate effectively in a high-pressure situation;
Experience with the technologies in the scope;
Experience developing and maintaining documentation;
Spoken and written interpersonal, communication and presentation skills;
One or more vendor domain certifications : e.g. MCSE. Personal characteristics
Good at team work
Good communication and presentation skills (interactions with users)
Social skills and ability to work in multi-cultural environments All applications will be treated as strictly confidential. >