Business Analyst

L.E.A.SE. S.A.

Pétange, Luxembourg

il y a 5j

source : Moovijob

Function :

Solves issues in his business domain when escalated by Level 1 support

Ensures resolution is tracked in the ticketing tool

Formalizes resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset

Raises unsolved issues to Level 3, track and follow-up their resolution internally or with external partners

Ensures documentation is up-to-date

Test and validate business applications

Business analysis of operational requirements

Train users on specific softwares

Participates to business application evolutions and projects

Profile :

Degree in IS Science

Minimum 3 years of experience in a similar position

Pragmatic, analytical and problem solving skills

A strong team player able to work with other teams’ members, also with external providers, to communicate with technical and non-technical stakeholders

Curious and creative, autonomous and dynamic

Be a driver for change and innovation, support continuous improvement by investigating alternatives and technologies

Fluent in French and English (German is a big plus)

SQL knowledge is a plus

Ability to think out of the box

Some travels around Europe may be required from time to time.

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