Business Analyst
L.E.A.SE. S.A.
Pétange, Luxembourg
il y a 5j
source : Moovijob

Function :

  • Solves issues in his business domain when escalated by Level 1 support
  • Ensures resolution is tracked in the ticketing tool
  • Formalizes resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset
  • Raises unsolved issues to Level 3, track and follow-up their resolution internally or with external partners
  • Ensures documentation is up-to-date
  • Test and validate business applications
  • Business analysis of operational requirements
  • Train users on specific softwares
  • Participates to business application evolutions and projects
  • Profile :

  • Degree in IS Science
  • Minimum 3 years of experience in a similar position
  • Pragmatic, analytical and problem solving skills
  • A strong team player able to work with other teams’ members, also with external providers, to communicate with technical and non-technical stakeholders
  • Curious and creative, autonomous and dynamic
  • Be a driver for change and innovation, support continuous improvement by investigating alternatives and technologies
  • Fluent in French and English (German is a big plus)
  • SQL knowledge is a plus
  • Ability to think out of the box
  • Some travels around Europe may be required from time to time.
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