Context For one of our best project, we are currently looking for a Team Lead IT Technician to be involved in a major European Institution Managed Services contract in Luxembourg.
The Team Lead Data Center IT Technician is responsible to ensure the stable operation of the Information Technology infrastructure, including network & server Hardware installation.
This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing patching, lift and shifts of network Hardware, software, and communication links while ensuring minimal network downtime.
He will also diagnose, resolve, and document Hardware and software connectivity problems in a timely and accurate fashion, and provide end user training and support where required.
This position also supports and maintains the inter DC logistics for IT equipment. In his role, the Team Lead Data Center IT Technician will lead a team of DataCenter IT Technicians providing supervision, he must be able to accurately prioritize tasks and work with limited direction or assistance.
Identify and escalate problems; provide administration, technical support for the IT Patching and Logistics service; including 3rd party, e.
g. : Build technical documentation, policies, and operating procedures Prioritize and execute tasks in a fast paced environment Manage a team of technical individuals, goals and objectives, ensuring mentoring and assistance Participate in and manage technical project work Own, identify, diagnose and manage issues to resolution Installation planning and co-ordination Activity report management including Incident / Request / Problem follow-up and escalation management including monitoring and reporting of the SLAs Ensure pro-active evolution & optimization of service delivery organization, methods and tools General review of patching and adherence to best practices including maintaining records of DC patching equipment and tools.
Advanced knowledge of Data Centre computer room infrastructure; Fundamental working knowledge of Data Centre cabling standards and best practices (Fibre, copper,..), e.g.
ITIL Professional Certification is considered as an asset; Fundamental understanding of TCP / IP networking is considered as an asset.
Languages : You are fluent in English Contract details Full-time position Open-end contract (CDI)