Client Support Officer
Michael Page
Luxembourg, Luxembourg
il y a 6h

Description du poste

Key responsibilities include :

  • Treat and follow support requests for assistance (incident tickets). Qualify, analyze, diagnose and track until resolved.
  • Provide level 1 to 2 technical support.
  • Assist clients in the implementation of solutions and software. - Study new products and solutions.
  • Profil recherché

  • Previous experience in customer technical support (level 2)
  • Good experience in computer systems and networks
  • Good knowledge of Microsoft Windows systems clients and servers
  • Fluent in French and English
  • Autonomous and organized
  • Responsible and precise in his work
  • Excellent customer contact
  • Motivated and enthusiastic
  • Enjoying team work
  • Willing to travel occasionally
  • Asset : Linux, MacOS and mobile operating systems (Android / iOS). - Microsoft Exchange systems - Computer Security (anti-
  • malware / firewall) - OTRS ticketing system

    Contact : Nadia Bouzebra Client Support- 1st & nd level De

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