Hardware Service Delivery Manager (m/f)
Goodyear
Colmar-Berg, L, LU US
il y a 9h

Do you want to work in a fast paced, world class organization with a long history and an exciting future? Do you want to be part of a team based in Colmar-

Berg contributing to the innovation, safety and sustainability of tires that drivers across EMEA rely on every day?

if the answer is yes, then we have the right job for you :

The opportunity :

This position resides within Global Workplace Technology Services and is responsible for professional and technical work related to the operation and support of service offering portfolio.

This role requires the incumbent to work in our Luxembourg office and globally responsible for Hardware Management. Regional (EMEA) responsibility for Asset and Mobile Device Management along with required policies, standards and legal compliance.

This is an advanced supporting role that Interacts with EMEA leaders, cross functional teams and Goodyear’s Global Service Desk and requires leading or participating in global and regional projects touching the Workplace Service Management area.

Amongst other responsibilities, you will :

  • Be responsible for the global PC Hardware Management
  • Be End to end responsible for the EMEA Asset Management and Mobile Device Management
  • Be Responsible for delivering all services at agreed service levels and compliance with legal and internal processes, policies and regulations
  • Manage the maintenance, support and optimization of existing IT processes and procedures in in partnership with internal business customers and external service providers
  • Design and implementation of new procedures in alignment with IT policies and regulations and IT best practices (ITIL)
  • Ensure and extend the implementation of Global Goodyear ITIL Incident Management Processes across the EMEA Region
  • Provide guidance and mentoring to other associates on service operations and processes
  • Communicate issues, resolutions, and best practices to the support organization and liaise across IT and customer organizations
  • To : Education :

    Education :

    Bachelor or Master Degree in MIS, Computer Science, Engineering, Technology, Business Administration or related discipline is required

    Languages : English is a must

    Experience :

  • Minimum 6 years’ experience in Information Technology, including 2-3 years of successfully developing and implementing applications and / or infrastructure systems using new and emerging technologies.
  • Experience with PC imaging technology (image development and SCCM OSD experience preferred)
  • Experience with creating & troubleshooting Active Directory group policies
  • Skills & Qualifications :

  • Strong understanding and experience supporting Microsoft Windows 10
  • ITIL V3 certification (preferred or willingness to attain certification) or strong analytical and problem solving skills combined with conceptual thinking
  • Strong focus on details and broad awareness of change impact
  • Excellent communication skills combined with cultural awareness
  • Ability to work with minimal supervision
  • Ability to understand the business needs deliver prompt, efficient, quality business deliverables
  • Willingness to travel
  • To find out more and to apply,

    visit our career portal and post your CV!

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