Context Looking for a IT Monitoring Administrator to support the planning, architecture, analysis, design, implementation, administration, and operations of Monitoring solution.
BMC ProactiveNet, TrueSight, Dynatrace, PATROL and open source monitoring (Pandora).As team member the IT Monitoring Administrator cooperates with various IT departments to operate, administrate, produce and document monitoring (server & application).
The IT Monitoring Administrator member operates, implements and maintains monitoring technology in a 24X7 enterprise production environment.
Mission Operation, administration and integration of supervisory solutions based mainly on tools : BMC PATROL and BMC BEM / TrueSight / Pandora / Dynatrace, or similar monitoring solution by adapting the configurations according to the situation.
The key accountabilities for this role areMeet with application, service operation teams, developers, network / systems engineers, system administrators, and DBAs to collect monitoring requirements.
From a broad selection of monitoring tools, conceptualize, develop, and implement vendor or custom monitoring solutions to ensure system functions at peak performance.
Identify, analyse, architect, and test enhancements or bug fixes to the current systems management infrastructure to meet changing requirements and increase productivity.
Analyze processes to establish technical guidelines and standards for systems monitoring.Provide administrative support for configuration and proper operation of monitoring tools used by Ops teams.
Create documentation and formalize procedures pertaining to the operation of the servers, and applications.Consults with and provides recommendations to other Ops teams (application / network / system / DBA / security).
Daily tasksAdministration of Monitoring platformEnsure availability of monitoring solution (monitoring, alerting) in 24 / 7 mode (oncall)Handle daily operation activities (requests, changes and incidents)Ensure that requests and incidents are resolved within agreed KPIIncident management : Responsible for informing incident manager, system and application owners of none completeness and / or none accuracy, critical error detected by the monitoring solution on regular basis.
Respond to technical support tickets for Monitoring features and configurationHelp service owners translate business needs into monitoring solutionConfigure monitoring solution to deliver alertsDeploy in production & administrate monitoring tools on the existing perimeterSetup test & validation of new applications (release, patch)Maintain documentation (how-to, normalization, installation)Participation in project and customer and technical team trainingParticipate in monitoring technical projectsIf necessary, provide training and support to application owners and technical team to enable them to respond to all data and quality standards.
If necessary, assist / support service owner to develop their internal process to ensure detection of error and proactive.
Essential Skills & TechnologiesKnowledge in Supervision (1 / 3 years minimum / operation, administration and implementation) : BMC Proactive NET, TrueSight, Event management (BEM or Hpov or Tivoli), PATROL, Tmart, AppVisibility, Pandora, Application performance monitoring (APM dynatrace) PM MRL, KM (Oracle, WebLogic, Unix, etc.
Capable to formulate (in writing) and execute SQL queries on the Oracle database, Capable to recognize and automate the loading of data / update activitiesSystem : Linux / Unix and additionally Windows is a plus Scripting : at least one of the programming languages : Shell (like KSH, Bash) and PowerShell is a plusTicketing Tools : SMT HP Service ManagerITIL certified or relevant experience / knowledgeEnglish fluently spoken and written Desirable skillsAbility to supervise and work simultaneously on different activities with a variety of projects and short deadlines.
Good analytical skills as well as time management skills, interpersonal and communication skills (written, verbal and presentation skills).
Autonomous and energeticAdaptabilityTeam player