Customer Service Employee - Road Logistics (m/f)
Kuehne Nagel
Contern, Luxembourg
il y a 3j

We are looking for a Customer Service Employee to join our Road Logistics team in Contern, Luxembourg!

Your Role

The Customer Service acts as a centralized interface / helpdesk between our customers, the Road Logistics department, and the suppliers.

Your Responsibilities

  • Interlocutor for all customer requests
  • Complaint handling and negative reporting in case of deviations on requested deliveries (delays, difficulties, damages)
  • Organization of specific transports (express, etc.) in accordance with Road Logistics department
  • Repartition of orders to the responsible forwarding pools
  • Track and Tracing and load planning for specific clients
  • Creation and maintenance of different statistics
  • Compliance with required customer quality standards
  • Your Skills and Experiences

  • Apprenticeship as forwarding agent or similar experience
  • High customer orientation
  • Language skills : English and at least one of the following languages : French or German
  • Good experience in the Customer Service business
  • Knowledge about transport / logistics processes
  • Able to take responsibility and to work as a part of the team
  • Ability to fulfill critical tasks on time, keep schedules and deadlines
  • Good Reasons to Join

    Kuehne + Nagel in Luxembourg was founded in 1970 and currently has around 700 employees with over 30 different nationalities.

    Located at the very heart of Europe, and as such the ideal starting place to travel in Europe, Luxembourg is known by its diversity, amazing nature and beautiful castles.

    Our head office is located in Contern, an industrial zone in the south-eastern part of Luxembourg (easily reachable by car or public transportation from Luxembourg, Germany, France or Belgium).

    We offer a position within a strong international environment with a competitive salary and opportunities for further development within the Kuehne + Nagel Group.

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