Customer Success Officer (m/w) – Luxembourg
Doctena
Luxembourg
il y a 1 mois

Job description :

Your responsibilities will be to :

  • deal directly with customers either by telephone or electronically
  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • obtain and evaluate all relevant information to handle product and service inquiries
  • set up new customer accounts
  • process orders, forms, applications and requests
  • organize workflow to meet customer timeframes
  • direct requests and unresolved issues to the designated resource
  • keep records of customer interactions and transactions, record details of inquiries, comments, complaints and of actions taken
  • communicate and coordinate with internal departments
  • follow up on customer interactions
  • provide feedback on the efficiency of the customer service process
  • Your profile :

  • You bring a high school diploma, a general education degree or equivalent
  • You have knowledge of customer service principles and practices, as well as relevant computer applications
  • You have strong communication skills verbal and written
  • You love problem analysis and problem-solving
  • You give attention to detail and accuracy
  • You like working in a team.
  • You find it easy to intregrate a team and are able to balance autonomy vs teamwork.
  • You are hands-on and not afraid of unknown situations.
  • You speak and write Dutch, English and / or German. Having good knowledge of French will be appreciated.
  • Your work environment :

    You will join a team of young passionate people dedicated to building the best online medical service offering in Europe.

    The position is based at our headquarters in Luxembourg.

    We do offer a full-time contract with attractive salary package and benefits according to your experience.

    We consider working for a promising startup to be a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them.

    We are a young fast-growing company. Strong performers have heaps of opportunities to grab.

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