Job description :
Your responsibilities will be to :
deal directly with customers either by telephone or electronically
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
keep records of customer interactions and transactions, record details of inquiries, comments, complaints and of actions taken
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process
Your profile :
You bring a high school diploma, a general education degree or equivalent
You have knowledge of customer service principles and practices, as well as relevant computer applications
You have strong communication skills verbal and written
You love problem analysis and problem-solving
You give attention to detail and accuracy
You like working in a team.
You find it easy to intregrate a team and are able to balance autonomy vs teamwork.
You are hands-on and not afraid of unknown situations.
You speak and write Dutch, English and / or German. Having good knowledge of French will be appreciated.
Your work environment :
You will join a team of young passionate people dedicated to building the best online medical service offering in Europe.
The position is based at our headquarters in Luxembourg.
We do offer a full-time contract with attractive salary package and benefits according to your experience.
We consider working for a promising startup to be a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them.
We are a young fast-growing company. Strong performers have heaps of opportunities to grab.