eBanking Helpdesk Support Officer
Puilaetco
Quintet Luxembourg, , LUX
il y a 4j

Purpose of the Job

The eBanking Helpdesk Support Officer provide IT support for Private and Institutional clients. He / She keeps all the documentation up to date and is the point of contact for CRM / Private Bankers regarding the eBanking activities.

The eBanking Helpdesk Support Officer is also responsible for the client access management.

Key Accountabilities

  • Be the IT point of contact for our clients
  • Manage and resolve client queries on myQuintet and myQuintetPro
  • Contribute to the daily management of the helpdesk mailbox and the telephone and ensure backup
  • Management and updating of myQuintet and myQuintetPro procedures in the Knowledge Base
  • Manage clients access, send codes and access cards
  • Manage the implementation of sFTP flows with our clients or external providers
  • Participate in different projects
  • Provide demos of the tool
  • Collaborate with Lombard Odier and the LO helpdesk in the resolution of system issue and correct communication to both internal and external clients
  • Knowledge and Experience

  • banking processes and an experience in a Helpdesk Team will be consider as an advantage
  • Attributes and Qualities

  • Customer-service oriented with a problem-solving attitude
  • Excellent written and verbal communications skills
  • IT skills
  • Be able to provide support on Windows and Mac environment
  • Knowledge of Citrix and MS Office
  • Knowledge of Network protocols and XML language is an asset
  • Languages Skills

  • French and English
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