Purpose of the Job
The eBanking Helpdesk Support Officer provide IT support for Private and Institutional clients. He / She keeps all the documentation up to date and is the point of contact for CRM / Private Bankers regarding the eBanking activities.
The eBanking Helpdesk Support Officer is also responsible for the client access management.
Key Accountabilities
Be the IT point of contact for our clients
Manage and resolve client queries on myQuintet and myQuintetPro
Contribute to the daily management of the helpdesk mailbox and the telephone and ensure backup
Management and updating of myQuintet and myQuintetPro procedures in the Knowledge Base
Manage clients access, send codes and access cards
Manage the implementation of sFTP flows with our clients or external providers
Participate in different projects
Provide demos of the tool
Collaborate with Lombard Odier and the LO helpdesk in the resolution of system issue and correct communication to both internal and external clients
Knowledge and Experience
banking processes and an experience in a Helpdesk Team will be consider as an advantage
Attributes and Qualities
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills
IT skills
Be able to provide support on Windows and Mac environment
Knowledge of Citrix and MS Office
Knowledge of Network protocols and XML language is an asset
Languages Skills
French and English 
