Directores de políticas y planificación
Amazon Business EU SARL.
il y a 1j
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The Process Engineering team’s mission is to support Fulfillment Center (FC) process improvement on behalf of Amazon customers.

This mission is delivered through creation and implementation of FC process, software and equipment standards, by providing process skills to FC leaders, by providing end-

to-end support and definition for FC launches, by rolling out of software projects aligned with OP2 initiatives, by providing ad-

hoc FC process support, by supporting Standard Work and Kaizen events and by running and coordinating selected cross-functional projects and being the primary Operations liaison with other departments including Amazon Fulfillment Technologies (AFT), Retail, Vendor Operations etc.

The Process Manager will partner with existing Process Managers and SMEs to contribute to development work and tactically execute improvement plans.

Key Job Responsibilities :

  • Development of Standards. Lead the development and implementation of EU process standards across the top process paths (by labor hours), focusing on the core processes with which to establish a standard platform for new and existing FCs
  • Development of global relationships to ensure world-wide alignment on process best practice and utilization of lessons learnt
  • New FC Launch Support. Ensure new FC Launches are delivered on-time meeting business requirements from a process and software perspective
  • AFT Team Project Support. Lead the scoping, assist with design and lead the implementation of technology projects in pilot FCs
  • Process Skills Training : Provide detailed process skills training for new and existing EU FC managers, including both classroom and hands-
  • on training environments as appropriate

  • Benchmarking and Process Auditing. Audit internal work on process standards, leading to action planning and execution of improvement activity
  • Standard Work and Kaizen support. Support the Standard Work pilot projects and Large-Scale Kaizen events as required through support such as data analysis, testing, coordinating with pizza teams and ensuring EU standard solutions are shared and implemented
  • Support real-time problem solving by way of need-based FC support and trouble ticket queue maintenance

  • Degree qualified in a Science or Logistics based discipline or a direct MBA graduate. Six Sigma Green or Operational Black Belts welcome
  • 2+ years demonstrated strong track record of team leadership or technical roles within a large scale, rapid and process driven environment, in an Operations, Supply Chain, Manufacturing, Transportation, General Management or Engineering function
  • Experience influencing cross-functional teams to deliver a network-wide change agenda across multiple countries
  • Knowledge of Lean, Six Sigma and Kaizen techniques
  • Excellent analytical skills and the ability to evaluate complex processes and financial scenarios
  • Experience measuring key operational metrics (e.g. FC throughputs, order cycle time, ship estimate accuracy, click to deliver times, inventory record defect rates etc.)
  • Strong communication skills (written and verbal). Fluent in English
  • Advanced working knowledge of MS Excel and the MS Office package
  • Ability to travel for up to 50% of your time to analyze, implement and monitor best practice solutions

  • Knowledge of at least one other EU language (French, German, Italian or Spanish advantageous)
  • Knowledge of Oracle SQL, MYSQL or related query tools
  • Experience working with Software Development Engineers to develop technical solutions to operational problems
  • Project Management certification
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