IT support and helpdesk french-english-dutch (M/F)
Luxembourg, LU
il y a 23m


Sofitex Talent Recruitment

Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, Sofitex est un réseau international de Travail Temporaire et de Placement en CDI.

Sofitex fonde sa dynamique et son succès sur le professionnalisme de ses équipes, sa forte réactivité et sa proximité.


For one of our clients, a financial institution located in Luxembourg, SOFITEX TALENT is currently looking for a


Your tasks :

1. Planning and consoles supervision : permanent presence in front of the supervision screens. Interpretation of all messages provided by the different applications & supervision tools to be able, in case of problems, to undertake all the necessary actions by respecting the predefined procedures.

2. Clients support functions : ensure continuity for answering phone calls outside of the office hours of several departments (authorizations / card blocking, Help desk, ) to guarantee for our clients a 24 / 24 service level as defined in our SLA.

3. Data center supervision, such as execution based on a predefined planning of several controls (fuses, fiber channel, air conditioning, leaking water, ),

4. Backups follow-up : Following the backups execution and alert the support team based on the predefined procedure.

5. Escalation procedure : rigorous and strict escalation of the detected problems to the concerned people, by following predefined procedures.

6. Centralized printing : printing, supervising and verifying the quality of the large volumes printing to be able to deliver to our clients their statements by respecting the deadlines.

Your profile :

  • Minimum 2 years’ experience in a call center or a service desk in an IT environment is required;
  • General IT competencies and good knowledge of the MS Office tools;
  • Ability to work quickly and accurately, on a team or individual basis, under pressure with tight deadlines;
  • Strong organizational skills and attention to details;
  • Oriented towards customer needs;
  • Show flexibility and adaptability within the workplace;
  • Fluent in English and French (both oral and written), intermediary level in Dutch (oral) .
  • Luxemburgish and German will be considered as an advantage.

    This is a great opportunity for a permanent contract within an international group

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