Monitoring Engineer - System Management Specialist
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Job Description

We are launching a new challenge : to find a driven and talented Systems Management Specialist !

By becoming part of the team of our Infrastructure / Cloud department within SOGETI, you will be involved within a multicultural environment in which you will be able to improve your skills by sharing technical knowledge with your future colleagues, on various platforms.

Your challenge :

You will be involved in Hybid Service Technologies activities to deliver automation capabilities for our clients. Patching automation, healtcheck, alerting and eventing automation are one of the key elements in this domain Standard problem & change control processes are followed.

  • To provide the RCA in SLA;
  • To support other teams in case our services are involved in their RCAs;
  • To participate in projects support (both internal and client driven) based on guidance from Focal Point / Team Leader / Manager;
  • To ensure proper handover when leaving to vacation including update in associated tools;
  • To guarantee standard problem & change control processes are followed;
  • To build Operation, Administration and Configuration of the MONITORING AND EVENT MANAGEMENT Infrastructure;
  • To maintain the Software including installation of patches and new releases - this covers basic Tivoli SW but also the on-top GSMA solutions;
  • To analyse of problems including corrective actions;
  • To support CritSits with technical background, knowledge, data;
  • To provide performance and tuning of the related MONITORING AND EVENT MANAGEMENT infrastructure;
  • To provide capacity Management for the related MONITORING AND EVENT MANAGEMENT infrastructure;
  • To plan, perform and supervision of changes including risk and impact assessment;
  • To plan, implement and operate the needed interfaces - e.g. Ticketing, Dynamic Automation, Integration of 3rd party Monitoring, Interfaces to Clients;
  • To align MONITORING AND EVENT MANAGEMENT infra to be compliant with evolving new standards, security requirements;
  • To take a part in security audit;
  • To provide monitoring BigFix system.
  • Skills & Requirements

    And in terms of technical know-how?

  • Sound understanding and working experience with Netcool, Bluecare and Monitoring tools (ITM6, ITCAM, APM);
  • Sound understanding and working experience with using GSMA solutions;
  • Scripting skills like Perl, Shell;
  • Good understanding of Event Management process;
  • Good understanding of Problem, Incident and Change Management process.
  • To succeed in your mission you need :

  • To be keen to collaborate and communicate across boundaries and functions;
  • To demonstrate ownership, accountability and reliability;
  • To be stress resistant;
  • To be open-minded with desire to learn and develop yourself on a both challenging and emerging environment working environment;
  • To have a good command in English French or German are real assets.
  • But above all, the desire to invest yourself in the life and the working atmosphere of a team!

    Education :

    3+ years university degree in IT and at least 8 years of professional experience; or any equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position.

    Within the Framework of our certification PSF please note that the presentation of the criminal record will be requested upon hiring.

    About the company

    Sogeti / Capgemini what it means you?

    For us, a success story! From of a French start-up launched in 1967 by a man, Serge Kampf, which has become a world benchmark in IT consulting.

    In 50 years, Capgemini has undertaken a complete transformation With the same ambition : to be one step ahead of digital and technological transformations.

    With its 270,000 employees worldwide, experts in their fields, the Group offers its customers a unique offer to seize all opportunities.

    And Sogeti Luxembourg?

    Sogeti in Luxembourg has 750 passionate and proud employees to be part of this leading company on the Luxembourg market, in 4 areas of activity : Cybersecurity, Testing, Digital and Infra / Cloud.

    It also has strong sectoral expertise (Banking, Insurance, Space, Defense, European and State institutions, Aeronautics, Energy, Industry, etc.

  • but also an ecosystem of international partners (publishers, start-ups, universities) associated with innovation centers;
  • And finally, a 360 approach that supports our clients from strategy to implementation of their transformation. Above all a real playground and evolution for any techie looking for challenges.

    Why joining us ?

  • To integrate a team on a human scale;
  • To have access to open career paths in terms of jobs, roles and sectors;
  • For being involved in a fun atmosphere and regain the freedom to dare;
  • To act on complex issues in an innovative environment.
  • Extra benefits ?

  • Meal allowance;
  • Company car and fuel card if needed;
  • Sympass card;
  • Shareholding offer exclusively dedicated to employees;
  • Referral bonuses;
  • Personalized training and career monitoring plan;
  • Participation in tech conferences.
  • So, ready for the challenge?

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